Conference Services Manager

Big Cedar Lodge; Ridgedale (MO); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Big Cedar Lodge is seeking a Conference Services Manager to coordinate all aspects of contracted group events and act as the primary liaison between clients and resort departments, ensuring flawless execution and guest experiences consistent with rustic luxury.

You will work cross-functionally with Sales, Banquets, Culinary, and other teams to meet revenue targets, manage BEOs, pre-conference meetings, and maintain precise documentation while upholding resort standards.

Qualifications

• High School Diploma or equivalent required.
• 2+ years in sales, operations, or related role preferred.
• Experience coordinating group events highly desirable.
• Strong communication and organizational abilities needed.

Responsibilities

• Coordinate all aspects of contracted group events end-to-end.
• Serve as main liaison between clients and resort departments.
• Plan, execute BEOs, resumes, and pre-conference meetings.
• Promote resort offerings to drive revenue and guest satisfaction.
• Ensure accurate documentation and timely communications.
• Collaborate with multiple departments to deliver seamless events.
• Maintain awareness of standards and policies to protect revenue.

Skills

Excellent communication skills

Strong organizational skills

Sales and revenue focus

Cross-department collaboration

Proficiency with event management软件

Attention to detail

Customer service orientation

Education

High School Diploma or Equivalent

Tools

CRM software

Microsoft Office (Excel/Outlook)

Job description

POSITION SUMMARY

The Conference Services Manager is responsible for coordinating all aspects of contracted group events at Big Cedar Lodge. This role serves as the key liaison between clients and resort departments, ensuring flawless execution, outstanding guest experiences and alignment with the resort’s standards of rustic luxury.

ESSENTIAL FUNCTIONS

• Actively sell and promote resort offerings – including venues, dining, golf, spa, marina, food and Beverage and activities- ensuring each group experience reflects the full range the resorts world-class amenities.
• Meet and exceed individual and departmental sales goals, including revenue targets, upsell objectives and cross-sell initiatives.
• Coordinate, plan, and execute all assigned group programs, including Banquet Event Orders (BEOs), resumes, and pre-conference meetings.
• Serve as the primary point of contact for planners and clients, ensuring all event details are accurate, timely, and exceed expectations.
• Partner with Sales, Banquets, Culinary, Group Rooms, Spa, Golf, Activities, and other departments to deliver seamless event experiences.
• Uphold resort standards, policies, and procedures to ensure consistency and protect revenue performance.
• Clearly communicate group requirements, pricing, and arrangements within approved guidelines to maximize both guest satisfaction and resort yield.
• Maintain accurate documentation, including confirmations, updates, and operational communications.
• Demonstrate excellent communication skills, with the ability to convey details clearly, professionally, and collaboratively to both clients and internal teams.
• Exhibit exceptional attention to detail in planning, documentation, and event execution to ensure accuracy and consistency.
• Stay proficient in current CRM software and communication tools (e.g., Excel, Outlook, Microsoft Office Suite) to support efficiency and accuracy.
• Remain current on resort offerings, industry trends, and departmental updates to provide knowledgeable, relevant service to clients.
• Participate in all relevant meetings, including BEO reviews, pre-conference, and staff huddles.
• Perform other tasks as needed or assigned to support team and resort success.

EXPERIENCE/QUALIFICATIONS

• Minimum Degree Required: High School Diploma or Equivalent
• 2 years or more related experience in sales work, management operations, or related professional area preferred

KNOWLEDGE, SKILLS, AND ABILITY

• Excellent communication skills – both verbal and written
• Strong organizational skills with proven attention to detail
• Ability to effectively sell and position the resort’s experiences and amenities to drive revenue and guest satisfaction
• Ability to manage multiple priorities in a fast-paced environment
• Strong collaboration skills and ability to work cross-departmentally
• Proficiency with event management software
• Commitment to delivering exceptional guest service

TRAVEL REQUIREMENTS

• Seldom/Never

PHYSICAL REQUIREMENTS

Regularly walks, sits, stands and does computer work.

Seldom/Never lifts up to 50 lbs.

INDEPENDENT JUDGEMENT

Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

Full Time Benefits Summary

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

Big Cedar Lodge