Conference Services Manager

Four Seasons; Orlando (FL); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Healthcare

Dental & Vision

401(k) Match

Travel Discounts

Career Development

Job summary

Four Seasons Resort Orlando at Walt Disney World Resort in Central Florida is seeking a Conference Services Manager. You will coordinate conference requirements, ensure agreement terms are followed, and guide planners through the planning process to ensure client satisfaction.

The role demands a detail-oriented leader who can balance client needs with hotel operations, with flexibility to work weekends and holidays, and fluency in English.

Qualifications

• 5+ years of hotel/conference services experience.
• Fluency in English and legal right to work in the United States.
• Excellent organizational and negotiation skills.
• Ability to work weekends and holidays.
• Experience with Delphi, Opera, CVENT/Prismm, HotSOS, Workday, and MS Office is a plus.

Responsibilities

• Coordinate requirements for conference groups booked by Sales.
• Enforce terms of sales letters of agreement and guide planners through planning.
• Ensure client and venue satisfaction across departments.
• Maximize revenues by proper use of function space and up-selling.
• Maintain effective communication with all departments and clients.

Skills

Leadership

Customer service

Event coordination

English fluency

Tools

Delphi

Opera PMS

CVENT

Prismm

HotSOS

Workday

Microsoft Office

Job description

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.
Join the only AAA Five Diamond property in Central Florida!
The Opportunity
Conference Services Manager
Who We Look For
We are looking for a leader to join our Conference Services team. You will coordinate all requirements for various conference groups booked by the Sales Department. In this role, you will also be responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process, ultimately ensuring their satisfaction.
Responsibilities

• Communicates the needs and expectations of the client with all departments in the hotel
• Ensure successful execution of groups from the resort’s standpoint and simultaneously, the clients’ satisfaction
• Collaborate with clients using creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs
• Coordinate with the Sales Department to ensure proper utilization of function space to yield maximum revenues
• Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event.
• Maintain an active trace/follow-up system
• Supervise the execution of banquet events
• Review all function space with banquet manager and when necessary, head house attendant
• Ensure accuracy of Banquet Checks and provide bill review on completion of program or event
• Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Pre-Convention Meetings, Planning Visits, and Menu Tastings
• Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel
• Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Conference Services and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate
• Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments
• Ensure satisfaction of client at the outset of all events

Minimum Qualifications

• Prior experience of 5 or more years directly working with a hotel or resort within the conference services department.
• A sincere willingness to provide service to residents, guests, and peers.
• Good organizational skills, with the ability to work independently.
• Ability to function well under pressure, negotiate, set priorities and adjust to changing conditions.
• High work ethic, with a sense of responsibility for the role filled within our team.
• Experience with Golden Sales &Catering (Delphi), Opera, CVENT/Prismm (or similar Floor Plan Designing Systems), HotSOS, Workday, Teams, OneDrive, and Microsoft Office Suite programs

A successful candidate will have a flexible schedule, ability to work weekends and holidays. Must be fluent in English and possess legal work authorization in the United States.
Comprehensive Benefits

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Competitive wages and benefits package
• Medical Insurance after 30 days of employment
• Employer-paid Dental and Vision insurance
• 401(k) and Retirement Plan Matching
• Employee Assistance Program
• And so much more!

Four Seasons Hotels & Resorts, Employer of Choice
“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts
Four Seasons Hotels & Resorts is FORTUNE Magazine’s “100 Best Companies to Work For,” a recognition earned since the survey’s inception in 1998.
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Aff… Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal