Sales & Catering Coordinator

Four Seasons; Town of Florida (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Salary & Wages

Comprehensive Benefits Package

401(k) Retirement Plan

Excellent Training and Development

Complimentary Accommodations at other

Job summary

Four Seasons is seeking a Sales & Catering Coordinator in the United States to provide administrative support to Sales Managers, Catering & Conference Services Managers, and Directors while maintaining a deep understanding of the Sales & Catering process.

You will ensure accurate documentation, system maintenance, reporting, and client communication in alignment with Four Seasons standards, reporting to Sales Leadership as part of the Sales & Marketing team.

Qualifications

• College degree preferred, ideally in Hospitality, Business, Sales, Marketing, or a related field
• Previous administrative, hotel, catering, sales, or hospitality experience preferred
• Excellent verbal and written communication skills
• Strong organizational skills with exceptional attention to detail
• Ability to multitask and manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office applications including Word, Excel, Outlook, and Teams
• Experience with sales, catering, CRM, or hospitality management systems preferred
• Food & Beverage knowledge is a plus
• Strong customer service and relationship-building skills
• Ability to work independently while supporting a collaborative team environment
• Typing proficiency and administrative skills including correspondence preparation and document management

Responsibilities

• Respond to incoming telephone calls and inquiries in accordance with Four Seasons standards
• Prepare accurate correspondence, including contracts, proposals, Banquet Event Orders (BEOs), event schedules, menus, reports, and emails
• Maintain sales and catering systems, including menu input, average check updates, BEO preparation, inquiry assignment, and document templates
• Generate reports and documentation supporting Sales and Catering operations
• Assist Sales Managers and Catering & Conference Services Managers with administrative and operational support
• Maintain accurate client, event, and system records
• Coordinate communication between departments to ensure accurate execution of event and group requirements
• Maintain inventory of departmental supplies, collateral materials, and printed documents
• Provide assistance to clients when a Sales or Catering Manager is unavailable, ensuring prompt and professional service
• Support site inspections, client visits, and departmental projects as needed
• Assist with departmental organization, filing, and record retention processes
• Provide administrative coverage and support when additional coordinator support is unavailable

Skills

College degree

Hospitality experience

Administrative skills

Communication skills

Organizational skills

Multitasking

Microsoft Office

CRM systems

Customer service

Education

College degree

Tools

CRM systems

Hospitality management systems

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World’s 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.

About The Role

The Sales & Catering Coordinator is responsible for providing administrative support to the Sales Managers, Catering & Conference Services Managers, and Directors while maintaining a strong understanding of all aspects of the Sales & Catering process. This role supports department operations through accurate documentation, system maintenance, reporting, and client communication while ensuring compliance with Four Seasons standards. This position is part of the Sales & Marketing team and reports to Sales Leadership.

What You Will Do

• Respond to incoming telephone calls and inquiries in accordance with Four Seasons standards
• Prepare accurate correspondence, including contracts, proposals, Banquet Event Orders (BEOs), event schedules, menus, reports, and emails
• Maintain sales and catering systems, including menu input, average check updates, BEO preparation, inquiry assignment, and document templates
• Generate reports and documentation supporting Sales and Catering operations
• Assist Sales Managers and Catering & Conference Services Managers with administrative and operational support
• Maintain accurate client, event, and system records
• Coordinate communication between departments to ensure accurate execution of event and group requirements
• Maintain inventory of departmental supplies, collateral materials, and printed documents
• Provide assistance to clients when a Sales or Catering Manager is unavailable, ensuring prompt and professional service
• Support site inspections, client visits, and departmental projects as needed
• Assist with departmental organization, filing, and record retention processes
• Provide administrative coverage and support when additional coordinator support is unavailable

What You Bring

• College degree preferred, ideally in Hospitality, Business, Sales, Marketing, or a related field
• Previous administrative, hotel, catering, sales, or hospitality experience preferred
• Excellent verbal and written communication skills
• Strong organizational skills with exceptional attention to detail
• Ability to multitask and manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office applications including Word, Excel, Outlook, and Teams
• Experience with sales, catering, CRM, or hospitality management systems preferred
• Food & Beverage knowledge is a plus
• Strong customer service and relationship-building skills
• Ability to work independently while supporting a collaborative team environment
• Typing proficiency and administrative skills including correspondence preparation and document management

What We Offer

• Competitive Salary & Wages
• Comprehensive Benefits Package
• 401(k) Retirement Plan
• Excellent Training and Development Opportunities
• Complimentary Accommodations at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours

• Full-time schedule with flexibility based on business needs
• Standard office schedule with occasional support for client events, site visits, and special projects

Work Authorization

• Candidates must have valid authorization to work in the United States at the time of application.

Four Seasons is an Equal Opportunity, Aff… Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal