Conference Services Manager

Rapport Guest Services; New York (NY); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD&D

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Rapport, a division of FLIK Hospitality Group in New York, seeks a Conference Services Manager to ensure a warm, professional atmosphere for employees and visitors. You will oversee events, support daily operations, and collaborate across teams to deliver exceptional service.

The role requires prior conference services or supervisory experience and knowledge of AV basics, with a strong emphasis on MS Office. This is an on-site position at our New York location.

Qualifications

• 2+ years hotel, corporate or conference center experience.
• Previous conference services management or supervisory experience.
• Basic understanding of AV equipment.
• Ability to lift/move conference furniture and equipment.
• Advanced MS Office skills: Word, Excel, PowerPoint, Outlook; internet.
• Bachelor's degree preferred.

Responsibilities

• Act as Hospitality Services resource for guests, visitors, and employees.
• Coordinate events and meetings; support day-to-day office operations.
• Maintain public areas, meeting rooms, and communal spaces to standard.
• Liaise with IT to ensure AV services; coordinate with facility vendors.

Skills

Communication skills

MS Office

Problem solving

Supervisory experience

AV basics

Education

Bachelor's degree preferred

Tools

AV equipment

Job description

Rapport

Position Title: Conference Services Manager BNY

Pay 11

Salary: $85,000-$90,000

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.

Job Summary

The Conference Services Manager (CSM) is responsible for establishing and ensuring a consistently warm, welcoming, and professional atmosphere for all employees and visitors at BNY Mellon. The CSM will have a presence in public areas Meeting Rooms, and Communal Areas, and will regularly inspect them to make sure that these areas are maintained up to standard. The CSM oversees the coordination and support for all events and meetings in addition to supporting the day-to-day operations of the office, including reception duties when needed.

Essential Duties and Responsibilities

• Acting as an overall Hospitality Services resource to guests, visitors, and employees.
• Create relationships with clients/employees of the floor and maintain an open dialogue.
• Facilitates requests and planning for other BNY business lines to use onsite facilities for client or internal events.
• Ensure the complete and timely coordination of events while anticipating project needs and prioritize work.
• Walk through prior to scheduled meetings to confirm Audio/Visual equipment, catering and room setup is successfully attained prior to event.
• Update and create SOPs and other Conference Center documents when required.
• Communicating requests to the appropriate internal support departments.
• Liaison to IT team to ensure maintenance of AV services.
• Communicating with JLL on facility issues and following up when necessary
• Manage relationship with facility vendors (HVAC etc.)

Qualifications

• 2 years or more hotel, corporate or conference center experience.
• Previous conference services management or supervisory experience.
• Basic understanding of AV equipment.
• Ability to lift / move conference furniture and equipment.
• Superior quantitative, oral and written communications and problem-solving/strategizing skills.
• Advanced computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
• Bachelor's degree is preferred.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates In Rapport Are Offered Many Fantastic Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Req ID: 1572893

Rapport a specialized division of FLIK Hospitality Group