Conference Services Manager | Full Time

Omni Hotels & Resorts; Town of Florida (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Omni Hotels & Resorts in the United States seeks a Conference Services Manager to oversee group activities and flawless conference operations. You will coordinate between client groups and hotel departments, ensuring precise execution from pre-planning through post-event follow-up.

The role emphasizes strategic liaison, menu development with culinary teams, and managing BEOs while upholding elevated service standards and client satisfaction. On-site presence is required during events.

Qualifications

• Minimum 1 year of hotel, catering or conference services experience in a full service hotel or resort.
• Strong knowledge of hotel operations including meeting space capacities, event setups, and service standards.
• Proficiency in event management systems such as Delphi, Microsoft Outlook, Word, Excel, and related platforms.
• Exceptional communication and client service skills with the ability to build strong relationships and manage high profile accounts.
• Strong organizational and multitasking abilities with the capacity to manage multiple events simultaneously.
• Independent decision making and sound judgment in a fast paced environment.
• Ability to collaborate effectively with cross functional teams including banquet, culinary, housing, and conference floor staff.
• Flexibility to work on site during events, including occasional evenings, weekends, or extended hours as needed.
• Strong problem solving skills

Responsibilities

• Lead conference planning for small to medium group events, preparing and reviewing detailed group resumes and ensuring all operational departments receive accurate, timely information.
• Coordinate event logistics including meeting room verification, setup requirements, audiovisual needs, and on site adjustments to ensure flawless execution.
• Develop customized menus in partnership with the culinary team to meet client needs and maximize food and beverage revenue.
• Create and manage Banquet Event Orders (BEOs), distribute them to operational teams, and lead daily BEO meetings to ensure alignment.
• Conduct pre planning and pre conference meetings with clients and department leaders to confirm all event details.
• Serve as primary client liaison throughout the event lifecycle, maintaining availability via phone, email, and in person to resolve issues promptly.
• Manage vendor relationships and recommend in house or preferred partners to enhance event success and drive revenue.
• Support departmental operations including special projects, staff collaboration, and communication with banquet, floor, and housing teams.
• Ensure compliance with hotel policies, service standards, emergency procedures, and guest service expectations.

Skills

Event coordination

Client relationships

Cross-functional collaboration

On-site operations

BEOs & menus

Event management software

Tools

Delphi

Microsoft Outlook

Word

Excel

Job description

Omni Amelia Island Resort & Spa At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa. Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands-on training, growth opportunities, and the pride of working for a company known for exceptional service. If you're friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit.

Overview

The Conference Services Manager serves as a key leader within the Conference Services Department, responsible for overseeing group activity and ensuring flawless execution of conference operations. Acting as the primary logistical liaison between client groups and all hotel departments, this role provides strategic coordination, anticipates operational needs, and drives service excellence across every phase of the event lifecycle. The Manager upholds elevated service standards and ensures that all group requirements are met with precision and professionalism. This position reports directly to the Director of Catering & Conference Services.

Responsibilities

• Lead conference planning for small to medium group events, preparing and reviewing detailed group resumes and ensuring all operational departments receive accurate, timely information.
• Coordinate event logistics including meeting room verification, setup requirements, audiovisual needs, and on site adjustments to ensure flawless execution.
• Develop customized menus in partnership with the culinary team to meet client needs and maximize food and beverage revenue.
• Create and manage Banquet Event Orders (BEOs), distribute them to operational teams, and lead daily BEO meetings to ensure alignment.
• Conduct pre planning and pre conference meetings with clients and department leaders to confirm all event details.
• Serve as primary client liaison throughout the event lifecycle, maintaining availability via phone, email, and in person to resolve issues promptly.
• Manage vendor relationships and recommend in house or preferred partners to enhance event success and drive revenue.
• Support departmental operations including special projects, staff collaboration, and communication with banquet, floor, and housing teams.
• Ensure compliance with hotel policies, service standards, emergency procedures, and guest service expectations.

Qualifications

• Minimum 1 year of hotel, catering or conference services experience in a full service hotel or resort.
• Strong knowledge of hotel operations including meeting space capacities, event setups, and service standards.
• Proficiency in event management systems such as Delphi, Microsoft Outlook, Word, Excel, and related platforms.
• Exceptional communication and client service skills with the ability to build strong relationships and manage high profile accounts.
• Strong organizational and multitasking abilities with the capacity to manage multiple events simultaneously.
• Independent decision making and sound judgment in a fast paced environment.
• Ability to collaborate effectively with cross functional teams including banquet, culinary, housing, and conference floor staff.
• Flexibility to work on site during events, including occasional evenings, weekends, or extended hours as needed.
• Strong problem solving skills

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.