Senior Convention Services Manager

Omni Hotels & Resorts; Nashville (TN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hotel stay discounts

Growth opportunities

Paid time off

Job summary

Omni Nashville Hotel is seeking a Conference/Convention Services Manager to oversee banquet and meeting operations in a high-volume venue. You will coordinate with the planning team, culinary and service staff to deliver seamless events from pre-planning through post-conference follow-up.

Responsibilities include creating menus with the culinary team, reviewing contracts, arranging BEOs, and communicating program details to all departments.

Qualifications

• 3+ years previous experience as a Conference/Convention Services Manager in a high-volume upscale hotel required.
• Delphi or equivalent systems knowledge required
• Bachelor's Degree preferred
• Certified Meeting Planner (Optional)
• Ability to communicate with guests and direct/escort them to facilities within the Hotel.
• Ability to work under pressure and manage multiple meetings simultaneously.

Responsibilities

• Prepares and reviews resumes for groups and communicates conference details to all departments.
• Partners with culinary team to create customized menus for clients and boost F&B revenue.
• Verify banquet meeting rooms and ensure proper space and setups.
• Conduct pre-planning meetings with necessary departments and clients.
• Entertain clients professionally to build relationships and trust.
• Forecasts all food and beverage events and assists in room revenue forecasting.

Skills

Delphi knowledge

Guest communication

Multitasking

Flexible schedule

Education

Bachelor's Degree preferred

Certified Meeting Planner (Optional)

Tools

Delphi

Job description

Omni Nashville Hotel

The Omni Nashville Hotel was specially created to be an authentic expression of Nashville's vibrant music culture. Across from the Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels.

Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city's distinct character, incorporating natural materials, exposed steel and regional limestone.

The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville.

The Omni Nashville Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.

Omni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts! If you love hospitality, and have a passion to serve others then you'll love working with the Omni Nashville Hotel

To facilitate all aspects of the conference/event including, but not limited to, banquet functions and meeting room arrangements with the meeting planner/client. The manager will serve as the liaison between the meeting planner/client and the hotel, ensuring that all information has been communicated correctly.

Responsibilities

• Prepares and reviews resumes for groups. Ensures all departments receive necessary information pertaining to the Conference.
• Partners with the culinary team to create customized menus to fit client's needs as well as increase food and beverage revenues.
• Verify contracted banquet meeting rooms in order to guarantee proper space has been assigned and that meeting rooms can accommodate requested set-ups.
• Conduct pre-planning meetings to include necessary departments when requested by client.
• Entertain clients in a professional manner to establish closer working relationships.
• Initiates the method of payment process and assist the credit manager in all accounting procedures.
• Collects information to create master account estimates 90 days and 21 days prior to conference/event.
• Creates Banquet Event Orders (BEO's) to review with the meeting planner. Receives signed event orders and provides these to the Credit Manager.
• Distributes BEO's which includes all food and beverage and meeting requirements to be reviewed with the Banquets, Banquet Setup and Culinary Departments in daily BEO meeting.
• Attends required meetings including morning and afternoon Stand-Up Meeting, BEO Meeting, Forecast Meeting and Department Staff Meeting.
• Recommends appropriate "in-house" and/or preferred vendors for group related services to drive hotel revenue.
• Conducts pre-conference meetings with meeting planner and all appropriate department heads.
• During conference, will ensure the meeting arrangements are to the meeting planner's specifications. Ensures all on-site changes are managed efficiently.
• Available to meeting planner during conference through phone, email, and in person to trouble shoot any questions that arise.
• Arranges for post-conference meetings with the meeting planner and the Executive Committee when requested.
• Responsible for accurately forecasting all food and beverage events, on a monthly and yearly basis. Assist in forecasting guestroom revenue along with the Group Housing Coordinator.
• Assist Director of Catering & Convention Services with oversight, training, and development of the Event Concierge and Convention Services Coordinator roles

Qualifications

• 3+ years previous experience as a Conference/Convention Services Manager in a high-volume upscale hotel required.
• Delphi or equivalent systems knowledge required
• Bachelor's Degree preferred
• Certified Meeting Planner (Optional)
• Ability to communicate with guests and be able to direct/escort them to the various facilities and functions within the Hotel.
• Must be conversant with culinary techniques and food creativity. Knowledgeable in banquet set-ups and creativity in room decorations.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to clearly and pleasantly communicate in English with guests, management and co-workers, both in person, by telephone and by radio.
• Ability to accurately and efficiently input information into computer systems
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to think clearly, quickly and make concise decisions
• Ability to work well under pressure, dealing with many guest requests/questions within a short period of time
• Strong organizational skills with the ability to prioritize and multi-task in a fast-paced environment.
• Must be able to work a flexible schedule including nights, weekends and holidays.
• Stand, walk or sit for an extended period or for an entire work shift.
• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
• Stand, walk or sit for an extended period or for an entire work shift.
• Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.