Event Manager

Four Seasons Hotels and Resorts; Naples (FL); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Lucrative salary

Medical, Dental, Vision, and 401K with

Employer matching

Time off plans

Complimentary hotel stays

Tuition reimbursement

Wellbeing initiatives

Job summary

Four Seasons Hotels and Resorts Naples is seeking an experienced Events Administrator to coordinate conference and banquets for group bookings, guiding planners through the planning process.

You will liaise with all hotel departments, ensure accurate Banquet Checks, and maximize revenue through up-selling while delivering exceptional service to clients during every stage of events.

Qualifications

• Bachelor’s degree or CMP certification preferred but not required, or equivalent experience.
• Experience in luxury resort event management.
• Strong attention to detail and organizational skills.
• Excellent customer service and communication skills.

Responsibilities

• Coordinate the seamless execution of all assigned groups, including logistics, space, A/V, and F&B services.
• Provide personalized client support and maintain detailed records to contribute to event success.
• Attend and participate in meetings with hotel staff and clients to plan and execute events.
• Finalize bookings, review banquet checks, and prepare monthly reports; up-sell to maximize revenue.

Skills

Event management

Customer service

Communication

Attention to detail

English proficiency

Team leadership

Education

Bachelor’s degree / CMP Certification

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the role:

Coordinates all requirements for various conference/event groups booked by the Sales Department. Responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process. Communicates the needs and expectations of the client with all departments in the hotel. Ensures successful execution of group and client satisfaction.

What you will do:

• Responsible for overseeing the seamless execution of all assigned groups, coordinating logistics, and ensuring all client needs are met. Collaborate with all departments to arrange meeting spaces, audiovisual equipment, F&B services, and provide exceptional customer service to clients throughout the event planning process.
• Providing personalized support to clients, maintaining detailed records, and contributing to the success of events through efficient and attentive service.
• Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Menu Tastings, and Planning Visits.
• Finalize the requirements of confirmed bookings while maximizing revenue potential through up-selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Prepare a monthly booking report.
• Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs.
• Supervise the execution of banquet events. Review all function space with the banquet manager and when necessary, head house attendant. Ensure satisfaction of the client at the outset of all events.
• Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel.
• Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep the Director of Events promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.
• Maintain knowledge of hotel facilities, capacities, and dimensions of meeting space and basic operational needs of all operating departments.
• Assist with all guest inquires within the sales, marketing and catering department, including assistance with high telephone volume and walk-in site inspections.
• Assist Events & Catering Departments as required, particularly during large group movements.
• Mentor and develop Administrative staff for future career growth.
• Act as the liaison for all vendor/supplier related clients needs, (i.e. Audio Visual, Florists, Entertainment, Transportation, DMC, Off-site Locations etc.)
• Provide input for the weekly forecast.

What you bring:

• Bachelor’s degree/CMP Certification preferred but not required, or equivalent experience.
• Minimum 2-3 years’ experience in a similar role preferably in a luxury resort.
• Strong experience directly related to event management, preferably in a hotel or resort setting.
• Strong attention to detail and organizational skills.
• Ability to stand, walk for long periods of time. Mobility is required for this position.
• Excellent customer service skills.
• Strong and effective communication skills.
• Ability to read, write, and speak English.
• Flexibility to work weekends and evenings will be required.

What we are offering you:

Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:

• Lucrative salary!
• Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
• Time off plans starting on the day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel staysaround the world!
• Wellbeing and mental health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!

Learn more about what it is like to work at Four Seasons-visit us:

https://www.fourseasons.com/careers/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Visa Requirements

US work authorization is required.

Four Seasons is an Equal Opportunity, Affinity Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal