Conference Services Assistant

HEI Hotels & Resorts; Salt Lake City (UT); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Vision coverage

Discounted parking

TRAX passes

401(k) with match

Job summary

HEI Hotels & Resorts is seeking a detail-oriented administrative support professional to assist the Director of Catering and Conference Service Manager in convention management for our Salt Lake City venues. The role emphasizes timely communication, accurate documentation, and seamless coordination with multiple departments.

Qualifications include hotel or hospitality experience, strong typing and Microsoft Office skills, and excellent verbal and written communication abilities.

Qualifications

• Hotel experience preferred.
• Ability to effectively deal with internal and external customers.
• Ability to input information accurately using computer software.
• Typing proficiency at a minimum of 75 wpm.
• Ability to follow written and/or verbal instructions.
• Ability to stand or sit and perform essential functions for duration of shift.
• Ability to set up and maintain filing systems.
• Effective verbal and written communication; adapt to audiences.

Responsibilities

• Answer incoming calls, log inquiries, and assist guests with questions and requests.
• Type banquet event orders and convention resumes with cover letters; type thank you letters and comments.
• Prepare outgoing correspondence and mail brochures as requested.
• Maintain filing system per HEI standards; daily file contracts and correspondence.
• Be available to work regularly and comply with attendance rules.
• Perform other related duties as assigned.

Skills

Hotel experience

Customer service

MS Office

Typing 75 wpm

Communication skills

Filing systems

Tools

Microsoft Office Suite

Job description

About Us

Experience the Thrill of Downtown Salt Lake City at the Marriott Downtown at City Creek. Join our vibrant team at the heart of Salt Lake City! Situated amidst the city's most beloved attractions, our hotel seamlessly blends modern style with the spirit of the great outdoors. Located across from The Salt Palace Convention Center and a block from TRAX, we're at the epicenter of exciting conventions and group events. This fast-paced environment provides a dynamic and rewarding workplace. We offer a comprehensive benefits package including health insurance (medical, dental, vision), discounted parking, and subsidized TRAX passes. We are also committed to your professional growth, fostering a supportive environment that encourages career advancement. We're more than just a hotel; we're a community of passionate individuals dedicated to providing exceptional guest experiences.

Compensation

Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Overview

Assist the Director of Catering and Conference Service Manager in the administrative functions required for effective convention management.

Essential Duties and Responsibilities

• Answer incoming telephone calls, completing a lead form for all inquiries and assist guests with questions, changes and special requests. Ensure no leads are abandoned and all calls are returned promptly (generally within four hours). Communicate requests to appropriate departments.
• Type all banquet event orders and convention resumes with appropriate cover letters. Type thank you letters and comment cards.
• Prepare all outgoing correspondence for mailing and file copies. Mail catering and wedding brochures as requested.
• Maintain filing system according to HEI Hotels and *Resorts standards. File contracts and correspondence daily. Daily pull of trace cards and files.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Qualifications and Skills

• Hotel experience preferred.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy.
• Ability to access and accurately input information into a computer using Microsoft Office Suite software.
• Typing proficiency at a minimum of 75 wpm with or without reasonable accommodation.
• Ability to follow written and/or verbal instructions.
• Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation.
• Ability to set-up and maintain filing systems with or without reasonable accommodation.
• Effective verbal and written communication skills. *Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.