Outlet Server 1

HEI Hotels & Resorts; Salt Lake City (UT); On-site; USD 17,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Discounted parking

TRAX passes

401(k) matching

Career growth

Pet insurance

Job summary

HEI Hotels & Resorts in Salt Lake City is seeking a friendly Restaurant Server to provide guests with exceptional service in our hotel dining outlet. You will take orders, input them into the POS, and deliver meals with accuracy and care.

Responsibilities include greeting guests, promoting specials, processing payments, and ensuring compliance with alcohol service policies. Join a team-focused, fast-paced hospitality environment with competitive benefits and growth opportunities.

Qualifications

• Experience in customer service in a hospitality setting.
• Basic knowledge of food and beverage service standards.
• Ability to relay menu items and specials clearly.
• Capable of working as part of a team in a fast-paced hotel restaurant.
• Comfort with operating a POS system and handling payments.

Responsibilities

• Greet guests in a friendly manner and explain specials and promotions.
• Record guest orders accurately and repeat to confirm.
• Input orders into the POS system for kitchen preparation.
• Deliver meals to guests and provide condiments as needed.
• Ensure legal alcohol service compliance at all times.
• Replenish beverages and check guest satisfaction.
• Present dessert items and assist with specialty coffees on request.
• Close out checks and process payments promptly.
• Attend shifts reliably and perform other duties as assigned.

Skills

Guest service

Team player

Food & beverage knowledge

POS familiarity

Attention to detail

Tools

POS system

Job description

About Us

Experience the Thrill of Downtown Salt Lake City at the Marriott Downtown at City Creek. Join our vibrant team at the heart of Salt Lake City! Situated amidst the city’s most beloved attractions, our hotel seamlessly blends modern style with the spirit of the great outdoors. Located across from The Salt Palace Convention Center and a block from TRAX, we’re at the epicenter of exciting conventions and group events. This fast-paced environment provides a dynamic and rewarding workplace. We offer a comprehensive benefits package including health insurance (medical, dental, vision), discounted parking, and subsidized TRAX passes. We are also committed to your professional growth, fostering a supportive environment that encourages career advancement.

Ready for Your Next Adventure? We’re more than just a hotel; we’re a community of passionate individuals dedicated to providing exceptional guest experiences.

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? Yes

Discretionary Performance Bonus Eligible? No

Overview

Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Essential Duties and Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.

• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.

• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.

• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.

• When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.

• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.

• Replenish beverages as necessary and check with guests for overall satisfaction.

• Market and serve upon request any dessert items or specialty coffees.

• Operate the Point of Sale procedures to pre-check order and close out the check.

• Present the check to guest promptly.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

• Maintain a professional appearance and manner at all times.

• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.

• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.

• Knowledge of the appropriate table settings, service ware and menu items.

• Ability to remember, recite and promote the variety of menu items.

• Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.

• Ability to operate beverage and toast equipment with or without reasonable accommodation.

• Ability to establish and maintain effective working relationships with associates, customers, and patrons.

• Ability to operate a keyboard and learn Point of Sale procedures.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed.Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.