Executive Meeting Manager

HEI Hotels & Resorts; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off after 90 days

Job summary

HEI Hotels & Resorts in Austin seeks an Executive Meeting Manager to lead planning, sales and execution of group events within our Convention Services team. You will forecast, optimize room charges, and drive revenue while maintaining exceptional client relationships.

Responsibilities include coordinating with banquet and culinary teams, delivering compelling proposals, and leveraging AV capabilities to maximize profits.

Qualifications

• Prior hospitality experience with catering sales.
• 1+ year within the Hospitality Industry.
• Experience at a hotel of similar size and quality.
• Computer skills: Word, Excel, and Delphi.
• Knowledge of sales, revenue management, training, and peer motivation.
• Knowledge of hotel features and competing hotels in the market.
• Ability to execute action plans.
• Knowledge of hotel operations, marketing plans, and budgeting.

Responsibilities

• Forecasting and annual budget process understanding.
• Improve meeting planner evaluation scores and satisfaction.
• Optimize room rental charges.
• Re-booking of repeat business through long-term client relationships.
• Participate in industry organizations (NACE, MPI).
• Close sales and negotiating skills.
• Site inspections and client presentations.
• Create innovative menus and set-ups with Chef pricing.
• Coordinate with banquet department for event execution.
• Direct and evaluate operations; execute banquet orders.
• Provide AV equipment and operate AV as a profit center.
• Use Delphi, Word, Excel for planning and reporting.
• Monitor group room blocks and resumes for operating departments.
• Work with outside vendors to ensure client satisfaction.
• Attend regularly as required.

Skills

Hospitality experience

Catering sales

Sales skills

Revenue management

Training

Motivation of peers

Communication skills

Delphi

Microsoft Word

Microsoft Excel

Tools

Delphi

Microsoft Word

Microsoft Excel

Job description

About Us

The beautiful Doubletree by Hilton Austin will turn 40 years old this year, but with a new renovation, she is looking better than ever. The charming property, with its Spanish Colonial design and contemporary decor, makes it a great place for guests and associates looking for an upscale work experience. We pride ourselves and creating a fun, but professional work environment with a culture of recognition, support, and respect. For many years we have maintained excellent associate feedback ratings and over 20% of our team members have 10 or more years with us. Managed by HEI Hospitality, we offer an exceptional benefit package including a robust and flexible paid time off plan available to you after only 90 days. We have a choice of 4 prominent healthcare plans with options to meet anyone's needs and are available to you the first of the month after you start. We maintain an industry-leading 401K plan with a generous employer match of 4% on every 5% you contribute with no vesting period.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, you may be the perfect candidate for this or for other roles within our organization!

Compensation

Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? Yes

Overview

The Executive Meeting Manager brings to bear their organizational and detailing skills to identify and implement profitable execution of all groups. Ensure that each group that the manager is responsible for meets or exceeds their revenue expectations based on their contracts. Active and positive contribution towards a high-performance culture within the Convention Services Department through customer advocacy, sustained revenue achievement, communication and team participation.

Essential Duties and Responsibilities

• An understanding of both monthly forecasting and the annual budget process.

• Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction.

• Optimize room rental charges.

• Consistently participate in the re-booking of repeat business by having a track record of long-term client relationships.

• Actively participate in industry related organizations (NACE, MPI).

• Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills.

• Comfortable with hotel site inspections and client presentations.

• Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.

• Work closely with banquet department on operations and event execution. Ability to quickly evaluate alternatives and decide on a plan of action.

• Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Convention Services Department.

• Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center.

• Excellent knowledge of computers, specifically Delphi, Word, and Excel.

• Monitor group room blocks and pick up, generate detailed resumes for the operating departments.

• Ability to work with outside vendors to ensure client satisfaction for all events/groups.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job‑related duties as assigned.

Qualifications and Skills

• Prior experience in the field of hospitality with specific experience in catering sales is essential.

• 1+ year within the Hospitality Industry required.

• Must have experience at a similar size and quality hotel.

• Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.

• Knowledge of sales skills, revenue management, training, and motivation of peers.

• Knowledge of hotel features, benefits, and competing hotels within the market.

• Ability to execute appropriate action plans.

• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

• Ability to work effectively under time constraints and deadlines.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed.Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.