Citywide Conferencing Tech Support for CPS/FTC

Cityofnewyork; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

City of New York is seeking a Principal Administrative Associate to support the Office of Family Team Conferencing. The role focuses on facilitating conferences and related duties to support child protection best practices and foster care processes.

Responsibilities include delivering professional development on the Conference Referral Management System, providing citywide technical assistance to CPS and FTC staff, and generating monthly FTC data reports for leadership.

Qualifications

• A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
• An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in the previous item; or
• A four-year high school diploma or its educational equivalent approved by a state's department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described above; or
• Education and/or experience equivalent to the above. However, all candidates must possess the one year of administrative or supervisory experience as described in the first item. Education above high school level may be substituted for the general clerical/administrative experience at a rate of 30 semester credits for 6 months of experience up to 3 years.

Responsibilities

• Provide professional development to CPS staff on the use of the Conference Referral Management System
• Provide professional development to FTC staff as needed
• Provide technical assistance citywide to DCP CPS and FTC Staff in Borough Offices regarding CRMS
• Identify and troubleshoot issues to guide staff on next steps
• Complete provisioning of CPS/FTC staff
• Submit service desk tickets
• Provide guidance and compliance with FTC Data collection in Borough Offices
• Collect and analyze FTC conference data and complete timely reports
• Provide FTC Data reports to FTC leadership by the 10th day of every month

Education

Baccalaureate degree + 2 years clerical/administrative experience

Associate degree + 3 years clerical/administrative experience including supervisory

High school diploma + 4 years clerical/administrative experience with supervisory

Education/experience equivalent with 1 year supervisory experience

Job description

City of New York is seeking a Principal Administrative Associate to support the Office of Family Team Conferencing. The role focuses on facilitating conferences and related duties to support child protection best practices and foster care processes.

Responsibilities include delivering professional development on the Conference Referral Management System, providing citywide technical assistance to CPS and FTC staff, and generating monthly FTC data reports for leadership.