Conference Room AV Systems Specialist

Us Tech Solutions

San Jose (CA)

On-site

USD 39,000 - 55,000

Full time

7 hours ago

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Job summary

Us Tech Solutions is seeking an Audio Video (AV) Support Technician for 12-month contracts in Santa Clara and San Jose. The role involves installation, maintenance, monitoring, and support of conference room AV systems across the organization, ensuring seamless meeting experiences.

You will perform daily health checks, troubleshoot complex AV issues, coordinate with vendors, and support events. Strong knowledge of Teams, Zoom, Cisco, Poly, and WebEx is expected, with a focus on proactive service

Qualifications

3 years of experience supporting enterprise audiovisual and video conferencing environments.
Experience with Microsoft Teams, Zoom, Cisco video conferencing systems, Poly endpoints, and WebEx solutions.
Experience troubleshooting audio, video, and collaboration technology issues.
Knowledge of AV signal flow, audio systems, video distribution, and conferencing infrastructure.
Experience supporting executive conference rooms and customer-facing meeting environments.
Strong customer service and communication skills.
Experience coordinating with external vendors and service providers.
Ability to lift and install AV equipment and work in conference room environments.
Ability to manage multiple priorities in a fast-paced support environment.

Responsibilities

Perform daily health checks and preventative maintenance of executive conference rooms and collaboration spaces.
Monitor room technology to identify and resolve issues before they impact users.
Troubleshoot and resolve audio, video, presentation, display, and conferencing issues.
Install, configure, upgrade, and support conference room AV systems and related equipment.
Ensure room systems remain current with firmware, software, and security updates.
Document recurring issues, resolutions, and operational procedures.
Support enterprise conferencing and collaboration technologies including Microsoft Teams, Zoom, Cisco Video Endpoints, Poly Video Conferencing Systems, and WebEx Collaboration Solutions.
Coordinate AV equipment moves, additions, and changes across multiple facilities.
Respond to incidents, service requests, and escalations within established service level objectives.
Work directly with team members and service providers to diagnose and resolve open issues.
Coordinate repairs, warranty replacements, maintenance activities, and vendor support engagements.
Track and document issue resolution activities within approved ticketing systems.
Provide onsite technical support for executive meetings and all-hands meetings.
Assist in planning, setup, testing, and execution of company events.
Participate in quarterly large-scale corporate events, coordinating with AV engineers, event producers, and stakeholders to ensure successful execution.
Monitor room performance, availability, and user experience metrics.
Participate in testing new AV technologies and conferencing solutions.
Maintain accurate inventory records and equipment documentation.