Conference Receptionist

Rapport Guest Services; Boston (MA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Rapport Guest Services in Boston seeks a Conference Receptionist to greet and assist guests, answer calls, and manage visitor flow at the reception area. You will support conference center operations and coordinate with facilities for events, ensuring a high standard of hospitality.

The role focuses on front desk responsibilities, VIP guest service, and daily office support in a fast-paced environment at BNY Boston. Training and development programs are part of the career path.

Qualifications

• Associates degree or equivalent VIP client-facing experience.
• Experience greeting VIP clientele and directing visitors.
• Proficient in phone handling and visitor management.
• Strong communication and interpersonal skills.

Responsibilities

• Greet and direct visitors; answer incoming calls.
• Check-in VIP guests at the Reception Desk and escort them.
• Manage conference center bookings using the reservations system.
• Coordinate with facilities and IT for events and emergencies.
• Maintain professional appearance and confidentiality.

Skills

VIP client facing

Excellent listening

Oral communication

Basic computer skills

Visitor management

Education

Associates degree or equivalent

Tools

Reservation system

Job description

Rapport

Position Title: Conference Receptionist BNY Boston

Pay 3

Salary: $24-26/hour

Other Forms of Compensation

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Receptionist provides general office support via a variety of clerical activities and related tasks. Answer incoming calls and directs calls to appropriate associates. Greets and directs visitors.

Essential Duties and Responsibilities

• Speak freely and warmly, engaging to high profile VIP clientele and guests while efficiently checking them in at the Reception Desk and efficiently escorting them to their destination.
• Develop and maintain an understanding of the client culture, key areas of activity and creating "transparency" by serving as an extension of the client.
• Manage closely all activity in the internal visitor greeting process. Must be knowledgeable on all daily meetings and up to the minute changes.
• Act as first point of contact for all activities and emergencies, always remaining alert.
• Serves as point person, taking ownership of any challenges that may arise within the conference center, resolving them, or following escalation procedures as required.
• Conduct overall room appearance site inspection and work with Building Operations to maintain facilities.
• Handling meeting room bookings, utilizing the reservation system, and focusing on the strategic assignment of meeting space to maximize utilization.
• Answer global switchboard calls, direct calls, and manage message receipt and delivery process.
• Handling on-floor conference room activities, both visually and by means of the reservations system, being aware of meeting start / end times, attendees in the room, food, and beverage orders, etc. Advising the appropriate staff members of changes in meeting room status, special requests, etc.
• Communicating requests to the appropriate internal support departments such as building maintenance, information technology, Audio Visual technology, and mail room (package pickups and deliveries).
• Having a thorough understanding of the Firm's emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.

Key Competencies

• A passion for delivering the Platinum Service and Service Excellence Standard to provide transformational service in hospitality.
• A consistently professional approach, including a strong sense of self- respect and integrity, as well as respect for and interest in others.
• A mindset to take ownership and responsibility within and outside one's job domain.
• The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
• Excellent listening and oral communication skills.
• Basic computer skills and knowledge of office technology / equipment.
• Self-confidence, willingness to learn, and feeling comfortable with change and coordinating change.
• Is open and receptive to feedback, shares and actions.
• To be an advocate for innovation, constantly looking for new ways to improve quality, services and amenities offered to guests.
• Is empowered to make decisions, guide behavior and escalates issues appropriately.
• Excellent oral and written communication skills.
• Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
• Discreet, ethical and committed to maintaining a high degree of confidentiality.
• Associates degree or equivalent professional VIP client facing

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates In Rapport Are Offered Many Fantastic Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Rapport a specialized division of FLIK Hospitality Group