Conference Planning Manager

Marriott Internationa; Tucson (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

The Westin La Paloma Resort and Spa in Tucson seeks an Event Planning Manager to cultivate and manage catering accounts, including new and former clients, in order to meet targeted catering and room revenue goals. The role includes overseeing convention services to ensure exceptional customer satisfaction and long-term client relationships.

You will coordinate BEOs and resumes, document special arrangements, and ensure timely distribution and follow-up across departments.

Qualifications

• Bachelor's degree in business administration or sales and marketing preferred.
• Minimum 3 years banquet or meeting planner experience or equivalent combination of education and experience.

Responsibilities

• Act as onsite contact for all assigned groups and work with the customer to produce BEOs and Convention Resumes.
• Ensure all special arrangements (Food & Beverage, Audio Visual, and other requests) are documented on BEOs and signed by authorized representative.
• Distribute BEOs and Resumes to departments and follow up on questions.
• Maintain detailed files, notes, records, and trace systems to ensure events meet customer expectations.
• Verify space requirements and meeting room setup with the client; ensure public spaces are maintained.
• Confirm revisions in agendas and room blocks and notify departments in a timely manner.
• Finalize the program/agenda with the client and check all functions one hour prior to start time.
• Review event sheets with departments to ensure quality and satisfaction.
• Maintain positive guest and employee relations through prompt, precise, and courteous communication.

Skills

Customer service

Communication

Attention to detail

Education

Bachelor's degree in business administration or sales & marketing

Job description

The Event Planning Manager is responsible for cultivating and managing catering accounts, both new and former clients, to achieve targeted catering and associated room revenue goals as outlined in the hotel's Business Plan. This role involves overseeing convention services to ensure exceptional customer satisfaction, drive revenue growth, expand market share, and foster long-term client relationships for repeat business.

Responsibilities

• Act as onsite contact for all assigned groups, as well as working with the customer to produce BEO's and Convention Resumes.
• Ensures that all special arrangements - Food and Beverage, Audio Visual, and other requests are properly documented on BEO's and signed by authorized representative.
• Ensures timely distribution of all BEO's and Resumes to the appropriate departments and follows up on any questions.
• Maintains detailed files, notes, records, and trace systems to ensure event meets with customer expectations.
• Verifies space requirements and meeting room set-up with the client, and ensures that public space needed is properly maintained and in good condition.
• Confirms revisions in agendas, room blocks, etc. and notifies corresponding departments in a timely manner.
• Finalizes the program/agenda with client and checks all scheduled functions one hour prior to start time.
• Reviews event sheets and works with appropriate departments to ensure quality and satisfaction.
• Maintains positive guest and employee relations through prompt, precise, and courteous communication.

Education and Experience

• Bachelor's degree in business administration or sales and marketing preferred
• Minimum 3 years banquet or meeting planner experience; OR, equivalent combination of education and experience.

Position Requirements

Successful completion of a background check is required prior to employment.

Category Event Management

Location Westin La Paloma Resort and Spa 263

Full-Time/Part-Time Full-Time

Shift -not applicable-

EOE Statement

HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

Number of Openings 1

Req Number EVE-26-00014