Conference Planning Manager

The Westin La Paloma Resort & Spa; Tucson (AZ); On-site; USD 52,000 - 76,000; Full time

Job summary

The Westin La Paloma Resort & Spa in Tucson, AZ is seeking an Event Planning Manager to cultivate and manage catering accounts, both new and former clients, to meet catering and room revenue goals as outlined in the hotel's Business Plan.

You will oversee convention services to ensure exceptional customer satisfaction, drive revenue growth, expand market share, and foster long-term client relationships for repeat business.

Qualifications

• Bachelor's degree in business administration or sales and marketing preferred.
• Minimum 3 years banquet or meeting planner experience or equivalent combination of education and experience.
• EOE and equal opportunity employer statement referenced in the description.

Responsibilities

• Act as onsite contact for all assigned groups and coordinate BEOs and Convention Resumes.
• Ensure all special arrangements—Food and Beverage, Audio Visual, and other requests—are properly documented on BEOs and signed by authorized representative.
• Distribute BEOs and Resumes to appropriate departments in a timely manner and follow up on questions.
• Maintain detailed files, notes, and trace systems to ensure events meet client expectations.
• Verify space requirements and room setup with the client and ensure public spaces are maintained.
• Confirm revisions in agendas and room blocks and notify departments accordingly.
• Finalize program/agenda with client and check scheduled functions one hour before start time.
• Review event sheets and coordinate with departments to ensure quality and satisfaction.
• Maintain positive guest and employee relations through prompt, precise, and courteous communication.

Skills

Event coordination

Client management

Banquet planning

Meeting logistics

Education

Bachelor's degree in business administration or sales and marketing

Minimum 3 years banquet or meeting planner experience

Job description

Division Westin La Paloma Resort and Spa

Description

The Event Planning Manager is responsible for cultivating and managing catering accounts, both new and former clients, to achieve targeted catering and associated room revenue goals as outlined in the hotel's Business Plan. This role involves overseeing convention services to ensure exceptional customer satisfaction, drive revenue growth, expand market share, and foster long-term client relationships for repeat business.

Responsibilities

• Act as onsite contact for all assigned groups, as well as working with the customer to produce BEO's and Convention Resumes.
• Ensures that all special arrangements - Food and Beverage, Audio Visual, and other requests are properly documented on BEO's and signed by authorized representative.
• Ensures timely distribution of all BEO's and Resumes to the appropriate departments and follows up on any questions.
• Maintains detailed files, notes, records, and trace systems to ensure event meets with customer expectations.
• Verifies space requirements and meeting room set-up with the client, and ensures that public space needed is properly maintained and in good condition.
• Confirms revisions in agendas, room blocks, etc. and notifies corresponding departments in a timely manner.
• Finalizes the program/agenda with client and checks all scheduled functions one hour prior to start time.
• Reviews event sheets and works with appropriate departments to ensure quality and satisfaction.
• Maintains positive guest and employee relations through prompt, precise, and courteous communication.

Education and Experience

• Bachelor's degree in business administration or sales and marketing preferred
• Minimum 3 years banquet or meeting planner experience; OR, equivalent combination of education and experience.

Position Requirements

Successful completion of a background check is required prior to employment.

EOE Statement

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.