Convention Services Manager

Cherry Valley Hotel; Woburn (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

Cherry Valley Hotel in Woburn, Massachusetts, is looking for a detail-oriented Convention Services Manager to coordinate and execute all aspects of meetings and events, ensuring total client satisfaction. The ideal candidate will have at least 3 years of progressive experience in a hotel or related field and a degree in Hotel Management.

This role involves managing event logistics, communicating with clients, and leading various hotel departments to deliver exceptional guest experiences. Strong communication and problem-solving skills are crucial as you navigate the dynamic hotel environment.

Qualifications

• At least 3 years of progressive experience in a hotel or related field.
• Effective verbal and written English communication skills.
• Knowledge of trending meeting and food service experiences.

Responsibilities

• Coordinate and execute all aspects of a meeting plan.
• Ensure smooth operation of business functions according to BEO.
• Take personal ownership of issues that arise during events.

Skills

Event Coordination

Client Relationship Management

Communication

Problem Solving

Team Leadership

Education

Degree in Hotel Management

Job description

Are you a meticulous planner? Does putting together a large party or meeting challenge you while seeing a small function go off perfectly gives you satisfaction? Do you like to be the go to person to make magic happen? Then maybe the role of Convention Services Manager is right for you. This role coordinates and executes all aspects of a meeting plan to ensure total client satisfaction including set up, meal functions, room reservations, group billing and any recreation arrangements. You are the liaison between the client and the hotel to ensure the function goes off without a hitch.

As Convention Services Manager you will:

• See the Vision –– it is your job to ensure the smooth operation of business functions, following the BEO and communicating to the various departments at the hotel exactly what the meeting planner expects.
• Elevate the Vision – use your experience, knowledge of your property’s abilities and passion to elevate the guest experience and optimize the tools/space you have. Manage each aspect of the event. Ensure you are listening to the client regarding their needs/desires and then delivering.
• Have the Buck Stop with You – if anything goes contrary to plan, take personal ownership, fixing what you can and meeting with the client “post-convention” to discuss the challenges encountered (and hopefully overcome).
• Be a Cheerleader – inspire the staff with your “can do” attitude so you are a role model for all to follow.
• Be a Safety & Security Agent – follow your hotel’s established safety and security policies & procedures. Anticipate problems and call management as needed.

Job Requirements: At least 3 years of progressive experience in a hotel or related field required, with a degree in Hotel Management as well as prior supervisory experience preferred. Knowledge of trending meeting and food service experiences necessary. Effective verbal and written English communication skills are necessary to be successful in this position. Regular use of a computer, business equipment and software is expected. Long hours sometimes required. Light work with the need to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Ability to work under variable temperatures and noise levels. Must be able to stand and/or walk for lengthy period of time and have the ability to bend, stretch, twist or reach with your body and your arms.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.