Banquet Houseperson

The Westin La Paloma Resort & Spa; Tucson (AZ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with match

Paid vacation & sick time

Employee discounts

Job summary

The Westin La Paloma Resort & Spa is hosting an on-site hiring event for the Overnight Banquet Houseperson role. This position is crucial for the setup and execution of meetings and meal functions, providing a memorable experience for guests.

Responsibilities include preparing meeting rooms, assisting with meal service, and ensuring exceptional customer service. A high school diploma is required, along with strong attention to detail and communication skills.

Qualifications

• Strong attention to detail and adherence to quality standards.
• Excellent customer service and communication skills required.
• Previous experience in banquet, hospitality, or customer service preferred.

Responsibilities

• Complete all assigned work and follow instructions from supervisors.
• Ensure all meeting amenities are ready 15 minutes prior to start.
• Set up and clean meeting and banquet function rooms.
• Provide excellent customer service to guests.
• Assist with banquet meal service and event breakdown.

Skills

Attention to detail

Customer service

Communication

Multitasking

Team-oriented

Education

High school diploma or equivalent

Job description

Division Westin La Paloma Resort and Spa

We'd love for you to join us on Thursday, September 3rd, either from 9:30a.m. to 12:30 p.m. or 4:30 p.m. to 6:30 p.m., for our on-site hiring event. Just bring your personality and your best self! We'll be at 3800 E. Sunrise Dr, Tucson, AZ 85718, main lobby. Hope to see you there!

The Overnight Banquet Houseperson ensures seamless setup and execution of meetings and meal functions, maintaining a professional environment while promptly responding to guest needs. This role directly contributes to a positive and memorable event experience for all guests.

How You’ll Shape The Experience & Future

• Complete all assigned work and follow instructions from supervisors or shift leaders.
• Ensures that all water, amenities, audio-visual and breaks are in room at least 15 minutes prior to the start of the meeting.
• Respond to guest requests for additional equipment and supplies, communicate applicable charges, and notify supervisors for accurate guest billing.
• Provide excellent customer service by greeting guests warmly and addressing their needs professionally.
• Set up and clean meeting and banquet function rooms in accordance with company and hotel standards.
• Refresh meeting rooms during breaks by replenishing supplies, replacing linens and water service, and removing trash.
• Assist with banquet meal service, event breakdown, and obtaining signed guest checks for proper front office posting.
• Follow all safety procedures and energy conservation guidelines while performing assigned duties.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong attention to detail and adherence to quality standards.
• Excellent customer service and communication skills.
• Ability to multitask and work efficiently under time constraints.
• Team-oriented with flexibility to assist where needed.
• Awareness of safety and energy conservation practices.

Professional Experience

• Previous experience in banquet, hospitality, or customer service preferred.

ACADEMIC BACKGROUND

• High school diploma or equivalent required.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time

Position Requirements

Successful completion of a background check is required prior to employment.

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.