Conference & Event Services Customer Service Specialist - Student Specialist

100 Miami University; United States; On-site; USD 20,664 - 27,552; Part time

Job summary

100 Miami University is seeking a Customer Service Specialist for the summer of 2026. This student role includes providing exceptional customer service to conference guests, managing guest check-ins and check-outs, and maintaining safety protocols.

The ideal candidate will have a polished demeanor and excellent communication skills. Prior customer service experience is preferred. All applicants must submit a resume and may be subject to a background check.

Qualifications

• Willingness to help out when unexpected needs arise.
• Prior customer service or conference experience preferred.

Responsibilities

• Maintain a polished appearance and professional demeanor.
• Provide excellent customer service to guests.
• Check in and check out guests in summer housing.
• Communicate changes in availability and days off.

Skills

Customer service

Communication

Job description

Overview

Conference & Event Services Customer Service Specialist - Student Specialist

Department: Conference Services Management. Position Type: Student (Fixed Term). Duration: Summer 2026 – May 15th to August 9th 2026.

Responsibilities

• Maintain a polished appearance and professional demeanor.
• Punctual for scheduled shifts and complete the shift or find an approved substitute.
• Communicate changes in availability and requested days off following deadlines.
• Provide excellent customer service to guests assembled for conferences and workshops, similar to a hotel front desk attendant.
• Check in and check out guests in summer housing, record information on the housing roster and key reports, and maintain log book entries for shift handovers.
• Provide information to guests regarding conference arrangements, Miami University and Oxford, Ohio.
• Follow security and safety procedures when distributing and collecting guest room keys.
• Limit distractions when working, including visitors to your work area and phone/computer distractions.

Required Knowledge, Skills, and Abilities

• Willingness to help out when unexpected needs arise.
• Prior customer service or conference experience preferred.

Additional Information

• Criminal background check may be required.

Application

Required documents: resume.

Contact: Alicia Rizzo – [e-mail]

Equal Opportunity / Affimative Action Statement

Miami University, an Equal Opportunity / Affimative Action employer, encourages applications from protected veterans and individuals with disabilities.

Miami University prohibits harassment, discrimination and retaliation on the basis of age, color, disability, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices.