CONFERENCE COORDINATOR

Compass Group Poland Sp. z o.o.; St. Louis (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team where your passion for hospitality and food will flourish. As part of a leading organization, you'll be the welcoming face for clients, providing exceptional service in a collaborative environment. Your role will involve managing event spaces, coordinating logistics, and ensuring a seamless experience for guests. This is not just a job; it's a career where you can make a real impact and grow professionally. If you're ready to embrace a flexible schedule and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Must be comfortable speaking in front of an audience.
• Experience with reservation software and event planning.

Responsibilities

• Deliver outstanding customer service and manage reservation requests.
• Coordinate events, including catering and logistics.

Skills

Outstanding customer service skills

Verbal and written communication skills

Proficiency with Microsoft Office

Experience in audiovisual environment

Ability to adapt to change

Event planning skills

Education

Background in Communications or Hospitality

Tools

Microsoft Office Suite

Reservation software platforms

Virtual meeting platforms (Zoom, Skype, MS Teams)

Job description

Flik Hospitality Group

Salary: $24.50 / hour

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

Connections is the branded term for the Wells Fargo corporate conference centers within their large administrative buildings. The Connections team manages collaborative, meeting, and event space in 12 markets across the United States. Our customers are Wells Fargo Employees, contract staff, and nonprofit organizations.

Key Responsibilities:

• Deliver a consistent, outstanding customer service experience
• Manage and book reservation requests; maintain room schedules through reservation system
• Serve as first point of contact for their specific location/site regarding Connections space - provide tours to clients as necessary
• Greet and provide directional assistance to all guest/facilitators as needed, be a welcoming first impression at Connections reception desk
• Manage and respond to all emails in the location-specific folders in shared Connections mailbox
• Respond in a timely manner when processing customer requests for reservations
• Provide consultative event coordination services to customers, including catering, room set-ups, AV troubleshooting and general event logistics
• Perform set-up and clean-up for beverage service as needed
• Responsible for room setups; assuring room configurations are correct, ready 30 minutes prior to event start
• Knowledgeable in answering site specific questions regarding local amenities
• Responsible for maintaining Connections space, including submitting work orders as needed. Perform additional duties as assigned by manager

Preferred Qualifications:

• Outstanding customer service skills
• Superior verbal and written communication skills, especially customer friendly communications
• Must be comfortable speaking in front of an audience
• High proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)
• Experience working in technical/audiovisual environment
• Ability to work independently, prioritize effectively and make decisions
• Ability to adapt quickly to change and maintain a flexible approach when providing customer support
• Able to remain mobile for extended periods during work day
• Able to work a flexible schedule to include evening and weekend hours
• Work experience with reservation software platforms
• Ability to navigate virtual meeting platforms i.e. Zoom, Skype, MS Teams
• Catering or other food service-related experience
• Communications, Event Planning or Hospitality background