Conference Center Assistant

Sidley Austin LLP; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Sidley Austin LLP is seeking a Conference Center Assistant to support daily operations of the firm’s conference center. You will help deliver outstanding hospitality, manage room configurations, and coordinate catering and supplies to meet meeting needs.

The role requires coordination with reception and office services, strong customer service, and the ability to multitask in a fast-paced environment, including after-hours events as needed.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years in catering, conference center, or event planning.
• Proficiency in Microsoft Office Word and other Firm software.
• Ability to multitask and stay composed under pressure.
• Strong customer service orientation and flexible schedule.

Responsibilities

• Performs walk-throughs of conference rooms and spaces to ensure readiness.
• Assists with catering setup, break down, and room configurations per request.
• Coordinates service requests with in-house departments as needed.
• Utilizes room scheduling system and manages guest details.
• Provides back-up reception duties as required.

Skills

Customer service

Organizational skills

Attention to detail

Multitasking

Professional demeanor

Education

High School Diploma or GED

Tools

Microsoft Office Word

Job description

Summary

Under general supervision, and working in conjunction with the Conference Center Coordinator, assists in the successful operation of the Conference Center, including delivery of outstanding hospitality service to, and anticipation of needs of, internal and external clients. Serves as back up for Receptionist as required.

Duties and Responsibilities

• Performs frequent walk throughs of the conference center rooms, coffee areas and other meeting spaces to ensure areas are clean, stocked with supplies and ready for the next meeting
• Assists with all catering set‑ups and break down and assists in room configurations to meet requestor’s specifications
• Assists with ordering catering and coffee supplies and helps to maintain inventory
• Assists with after hours conference center events as needed
• Assists with inter‑office functions/events and external events
• Coordinates service requests with other in‑house departments (e.g., Hardware Support, IT Support, Telephone Services, Office Services, Facilities) as necessary
• Utilizes room scheduling system to assign conference rooms and coordinates with reception and office services as needed
• Follows up with meeting hosts to confirm details prior to meeting and request missing information
• Becomes familiar with daily guest list and assists with any special requests
• Assists with back up reception duties as needed
• Other related duties as assigned

Food Service:

• Coordinates with receptionist for placing daily food orders with catering company and outside vendors
• Ensures delivery of appropriate food and beverage service for all conference center functions

Qualifications

To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email [e-mail] (current employees should contact Human Resources).

Education and/or Experience:

Required:

• High School Diploma or GED equivalent
• Minimum 2 years of experience in catering, conference center, event planning
• Proficiency in Microsoft Office Word and other Firm software
• Able to work on multiple tasks simultaneously
• Able to maintain composure in a high pressure environment
• Strong customer service orientation
• Flexibility in daily work schedule necessary to accommodate Conference Center and front desk requirements
• Able to work overtime as needed
• Able to accept responsibility and take initiative
• Professional demeanor

Other Skills and Abilities:

The following will also be required of the successful candidate:

• Strong organizational skills
• Strong attention to detail
• Good judgment
• Strong interpersonal communication skills
• Strong analytical and problem solving skills
• Able to work harmoniously and effectively with others
• Able to preserve confidentiality and exercise discretion
• Able to work under pressure
• Able to manage multiple projects with competing deadlines and priorities

Sidley Austin LLP is an Equal Opportunity Employer

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