TECHNOLOGY EXPERT - MCLEAN, VA

Waveguide LLC; McLean (VA); On-site; USD 30,307 - 31,684; Full time

Job summary

Waveguide LLC is seeking a Technology Expert in McLean, VA to repair, maintain, upgrade and install AV equipment for client spaces. You will coordinate conference guests, manage meeting spaces, troubleshoot equipment and assist clients in conducting meetings in conference areas.

Responsibilities include managing events in multiple rooms, ensuring clean and ready spaces, maintaining AV hardware, and providing proactive customer service.

Qualifications

• Knowledge of network connectivity, signal flow, compliance, and firmware updates.
• Strong understanding of modern AV concepts and troubleshooting abilities.
• Experience with laptops, projectors, microphones, and remote participation tech for conferencing.
• Crestron DMC-E certification and network cert preferred.
• Proficient with common computer programs including MS Office and email.

Responsibilities

• Manage events for multipurpose and meeting spaces.
• Set up and break down furniture; ensure room cleanliness and readiness.
• Oversee and up-keep AV equipment in managed spaces.
• Optimize conference room layouts to maximize space.
• Deliver high-touch customer service for events.
• Ensure firmware/software are up to date on AV systems.
• Assist Tier 2 with hardware swaps as needed.
• Handle ITSM requests via email and phone.
• Follow protocols during emergencies.
• Perform other duties as assigned.

Skills

Network connectivity

Digital signal flow

AV concepts

Troubleshooting

Laptops & projectors

Crestron DMC-E

MS Office

Job description

Position Title: TECHNOLOGY EXPERT - MCLEAN, VA

Pay: $22-$23/hr.

Job Summary

As a Technology Expert, you will repair, maintain, upgrade and install AV equipment for clients. You will coordinate conference guests and business services for multipurpose conference rooms, troubleshoot equipment, and assist clients with conducting meetings in conference spaces.

Essential Duties and Responsibilities

• Manages events for the multipurpose rooms, general floor conference rooms and all other meeting spaces.
• Manages holistic meeting experience: sets up and breaks down of furniture, ensures cleanliness of room, and completes all other necessary tasks.
• Oversees and upkeeps all audio visual equipment in managed spaces.
• Places conference functions in properly sized rooms to maximize space utilization.
• Provides seamless management of events with high touch customer service.
• Ensures that AV systems have the latest firmware and software installed updating as necessary.
• Assists Tier 2 with hardware swaps as needed (CHD/projectors).
• Manages ITSM and daily email and phone requests.
• Handles issues as they arise through the proper administrative channels.
• Follows protocol during emergency situations.
• Performs other duties as assigned.

Qualifications

• Extensive knowledge in network connectivity, digital signal flow, network compliance support, and firmware/software updates.
• Knowledge of modern audio‑visual concepts and equipment, including excellent troubleshooting ability.
• Experience with laptops, projectors, microphones, and remote participation technology for audio and video conferencing.
• Crestron DMC‑E certification and network certification is preferred.
• Basic knowledge of calculations and proficient computer skills to include: various computer programs, Microsoft Office programs, e‑mail and the Internet.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Waveguide maintains a drug‑free workplace.