Concrete Dispatcher & Customer Service Specialist

Silvi Materials Company; Fallsington (Bucks County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Pension

Life Insurance

Tuition Reimbursement

Paid Holidays

Vacation

Job summary

Silvi Materials is seeking a Customer Service Rep/Dispatcher to provide frontline service for clients in the construction and concrete industry. You will assist in dispatching ready‑mix trucks to sites, manage orders, and coordinate with drivers and project teams to ensure smooth operations.

The role emphasizes clear communication, problem-solving, and the ability to adapt to changing schedules. This position offers comprehensive benefits and opportunities for growth across a growing regional

Qualifications

• Experience in customer service for construction or manufacturing preferred.
• Ability to coordinate dispatch of trucks and manage orders.
• Strong communication with drivers, customers, and internal teams.
• Detail-oriented with excellent problem-solving skills.

Responsibilities

• Order Management — Receive, enter, and confirm customer concrete orders, ensuring accuracy in mix type, quantity, delivery time, and jobsite details.
• Dispatch Coordination — Schedule and dispatch ready‑mix trucks to job sites based on order priority, truck availability, and delivery timelines.
• Customer Communication — Serve as the primary point of contact for contractors, project managers, and internal teams; provide updates, resolve issues, and maintain strong customer relationships.
• Logistics Planning — Monitor truck locations, delivery progress, and plant production to adjust schedules in real time and minimize delays.

Skills

Customer service

Dispatch coordination

Communication

Problem solving

Tools

Order management system

Job description

Silvi Materials is seeking a Customer Service Rep/Dispatcher to provide frontline service for clients in the construction and concrete industry. You will assist in dispatching ready‑mix trucks to sites, manage orders, and coordinate with drivers and project teams to ensure smooth operations.

The role emphasizes clear communication, problem-solving, and the ability to adapt to changing schedules. This position offers comprehensive benefits and opportunities for growth across a growing regional