Dispatcher

Silvi Materials Company; Fallsington (Bucks County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Pension

Life Insurance

Tuition Reimbursement

Paid Holidays

Vacation

Job summary

Silvi Materials is seeking a Customer Service Rep/Dispatcher to provide frontline service for clients in the construction and concrete industry. You will assist in dispatching ready‑mix trucks to sites, manage orders, and coordinate with drivers and project teams to ensure smooth operations.

The role emphasizes clear communication, problem-solving, and the ability to adapt to changing schedules. This position offers comprehensive benefits and opportunities for growth across a growing regional

Qualifications

• Experience in customer service for construction or manufacturing preferred.
• Ability to coordinate dispatch of trucks and manage orders.
• Strong communication with drivers, customers, and internal teams.
• Detail-oriented with excellent problem-solving skills.

Responsibilities

• Order Management — Receive, enter, and confirm customer concrete orders, ensuring accuracy in mix type, quantity, delivery time, and jobsite details.
• Dispatch Coordination — Schedule and dispatch ready‑mix trucks to job sites based on order priority, truck availability, and delivery timelines.
• Customer Communication — Serve as the primary point of contact for contractors, project managers, and internal teams; provide updates, resolve issues, and maintain strong customer relationships.
• Logistics Planning — Monitor truck locations, delivery progress, and plant production to adjust schedules in real time and minimize delays.

Skills

Customer service

Dispatch coordination

Communication

Problem solving

Tools

Order management system

Job description

Locations: Fairless Hills, PA or Hatboro, PA

Industry-Leading Benefits

Medical, Prescription, Dental, Vision, 401K, Pension, Short- and Long-Term Disability, Life Insurance, Tuition Reimbursement, Overtime as needed.

Silvi Materials has been expanding our “A” Team of employees since 1947! Our team has grown to 15+ companies and employs over 950 people across 30+ locations in Southeast Pennsylvania, New Jersey, and North Carolina. Silvi is large enough to provide the stability you need, but small enough that you can feel your individual contribution to our success. We value the fresh ideas and perspectives each new team member brings.

What does Silvi Materials offer you?

• Phenomenal Benefits: Medical, Vision, Dental, Prescription, Vacation, Paid Holidays, and so much more!
• Your future in mind: With 401(k) (at select locations) and/or pension options. We want all employees to build a great retirement!
• Growth at Silvi Materials: We offer each employee the opportunity to move into any facet of our complex business. And our tuition reimbursement program is the perfect springboard to help you get there!

So, what does a Silvi Materials Customer Service Rep/Dispatcher do?

The primary responsibility of this position is to provide customer service to clients relating to the construction and concrete industry as well as aiding in the dispatch of ready‑mix trucks to their sites. In addition, the position will handle sales and take customer product orders. The Customer Service/Dispatcher must be able to solve practical problems, communicate effectively and decisively with drivers, customers and with all levels of the organization.

Position Essential Functions Responsibilities

• Order Management — Receive, enter, and confirm customer concrete orders, ensuring accuracy in mix type, quantity, delivery time, and jobsite details.
• Dispatch Coordination — Schedule and dispatch ready‑mix trucks to job sites based on order priority, truck availability, and delivery timelines.
• Customer Communication — Serve as the primary point of contact for contractors, project managers, and internal teams; provide updates, resolve issues, and maintain strong customer relationships.
• Logistics Planning — Monitor truck locations, delivery progress, and plant production to adjust schedules in real time and minimize delays.