Concierge Supervisor: Elevate Resident Experience

Presbyterian Living; Evanston (IL); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health & Wellness benefits

403(b) with match

Commuter benefits

Tuition reimbursement

Scholarships

Mentorship program

Career pathways

Job summary

Presbyterian Living's Westminster Place in Evanston, IL is seeking a Concierge Supervisor to lead resident, family, and guest services with warmth, professionalism, and confidentiality. This full-time role offers an hourly wage of $21.02–$29.32 with bonus opportunities, a team-focused environment, and a commitment to wellness, independence, joy, and security for residents.

You will hire, onboard, train, and supervise the Concierge team; oversee daily operations; manage calls, deliveries, and

Qualifications

• Minimum of two years of customer service experience, hospitality, concierge, resident services, or guest services experience.
• Minimum of two years of supervisory or leadership experience preferred.
• Experience working with older adults, senior living communities, healthcare environments, customer-focused service organizations preferred.
• High School diploma or GED required.
• Associate’s or bachelor’s degree in hospitality management, business administration, communications, gerontology, human services, or a related field preferred.
• English language proficiency.

Responsibilities

• Create and maintain an exceptional arrival and welcome experience for residents, families, guests, vendors, and prospective residents.
• Build positive relationships with residents and families while maintaining confidentiality, professional boundaries, and resident dignity.
• Provide service recovery support by addressing concerns, coordinating resolutions, documenting issues, and ensuring timely follow-up.
• Oversee all day-to-day operations, staffing, and efficiencies at Concierge stations.
• Answer and appropriately route all incoming telephone calls.
• Offer general information, directions, and assistance to residents, visitors, staff.
• Inventory and coordinate resource materials used by the staff at concierge desks.
• Manage package receipt and distribution, dry-cleaning coordination, lost-and-found procedures, resident directories, key control, and mail-related services.
• Record donations to the Geneva Program.
• Screen visitors; requests that visitors sign registration book; notifies residents of guests' arrival.
• Notify Public Safety staff if there is an emergency.
• Hire, onboard, train, coach and supervise the Concierge team.
• Promote teamwork, accountability, cross-functional collaboration among the staff.
• Develop, review, refresh, training procedures, resource guides, service protocols.

Skills

Customer service

Supervisory experience

Hospitality

English proficiency

Education

HS diploma or GED

Hospitality management degree

Job description

Presbyterian Living's Westminster Place in Evanston, IL is seeking a Concierge Supervisor to lead resident, family, and guest services with warmth, professionalism, and confidentiality. This full-time role offers an hourly wage of $21.02–$29.32 with bonus opportunities, a team-focused environment, and a commitment to wellness, independence, joy, and security for residents.

You will hire, onboard, train, and supervise the Concierge team; oversee daily operations; manage calls, deliveries, and