Concierge Supervisor

Presbyterian Living; Evanston (IL); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health & Wellness benefits

403(b) with match

Commuter benefits

Tuition reimbursement

Scholarships

Mentorship program

Career pathways

Job summary

Presbyterian Living's Westminster Place in Evanston, IL is seeking a Concierge Supervisor to lead resident, family, and guest services with warmth, professionalism, and confidentiality. This full-time role offers an hourly wage of $21.02–$29.32 with bonus opportunities, a team-focused environment, and a commitment to wellness, independence, joy, and security for residents.

You will hire, onboard, train, and supervise the Concierge team; oversee daily operations; manage calls, deliveries, and

Qualifications

• Minimum of two years of customer service experience, hospitality, concierge, resident services, or guest services experience.
• Minimum of two years of supervisory or leadership experience preferred.
• Experience working with older adults, senior living communities, healthcare environments, customer-focused service organizations preferred.
• High School diploma or GED required.
• Associate’s or bachelor’s degree in hospitality management, business administration, communications, gerontology, human services, or a related field preferred.
• English language proficiency.

Responsibilities

• Create and maintain an exceptional arrival and welcome experience for residents, families, guests, vendors, and prospective residents.
• Build positive relationships with residents and families while maintaining confidentiality, professional boundaries, and resident dignity.
• Provide service recovery support by addressing concerns, coordinating resolutions, documenting issues, and ensuring timely follow-up.
• Oversee all day-to-day operations, staffing, and efficiencies at Concierge stations.
• Answer and appropriately route all incoming telephone calls.
• Offer general information, directions, and assistance to residents, visitors, staff.
• Inventory and coordinate resource materials used by the staff at concierge desks.
• Manage package receipt and distribution, dry-cleaning coordination, lost-and-found procedures, resident directories, key control, and mail-related services.
• Record donations to the Geneva Program.
• Screen visitors; requests that visitors sign registration book; notifies residents of guests' arrival.
• Notify Public Safety staff if there is an emergency.
• Hire, onboard, train, coach and supervise the Concierge team.
• Promote teamwork, accountability, cross-functional collaboration among the staff.
• Develop, review, refresh, training procedures, resource guides, service protocols.

Skills

Customer service

Supervisory experience

Hospitality

English proficiency

Education

HS diploma or GED

Hospitality management degree

Job description

$21.02 - $29.32 Hourly Rate (Based on years of experience). With bonus opportunities.

Westminster Place | Full Time | Community Life Department | 8:00am - 4:00pm | 5 Days a week

Are you looking for a team where you can bring your passion, strengths, and best self as a Concierge Supervisor?

At Westminster Place, you’ll join a mission‑driven community where employees work together to deliver a truly personalized experience for our residents. Our team values collaboration, compassion, and shared expertise, and we’re searching for individuals who lead with heart and help create a positive, uplifting environment.

If you’re someone who enjoys making a difference, building meaningful connections, and contributing to a workplace centered on wellness, independence, joy, and security, you’ll feel right at home here.

Why YOU Will Love Working With Us

Comprehensive Benefits That Care For You

• Health & Wellness: Medical, dental, vision, Wellhub, and onsite fitness
• Financial Security: PTO rollover/sellback, 403(b) with match, commuter benefits, financial counseling
• Peace of Mind: Life insurance, disability coverage, EAP support
• Growth & Development: Tuition reimbursement, scholarships, mentorship, and career pathways
• Community & Connection: Engagement events and 24/7 chaplain counseling for emotional/spiritual support

Key Responsibilities

• Create and maintain an exceptional arrival and welcome experience for residents, families, guests, vendors, and prospective residents.
• Build positive relationships with residents and families while maintaining confidentiality, professional boundaries, and resident dignity.
• Provide service recovery support by addressing concerns, coordinating resolutions, documenting issues, and ensuring timely follow-up.
• Oversee all day-to-day operations, staffing, and efficiencies at Concierge stations.
• Answer and appropriately route all incoming telephone calls.
• Offer general information, directions, and assistance to residents, visitors, staff.
• Inventory and coordinate resource materials used by the staff at concierge desks.
• Manage package receipt and distribution, dry-cleaning coordination, lost-and-found procedures, resident directories, key control, and mail-related services.
• Record donations to the Geneva Program.
• Screen visitors; requests that visitors sign registration book; notifies residents of guests' arrival.
• Notify Public Safety staff if there is an emergency.
• Hire, onboard, train, coach and supervise the Concierge team.
• Promote teamwork, accountability, cross-functional collaboration among the staff.
• Develop, review, refresh, training procedures, resource guides, service protocols.

Qualifications & Skills

• Minimum of two years of customer service experience, hospitality, concierge, resident services, or guest services experience.
• Minimum of two years of supervisory or leadership experience preferred.
• Experience working with older adults, senior living communities, healthcare environments, customer-focused service organizations preferred.
• High School diploma or GED required.
• Associate’s or bachelor’s degree in hospitality management, business administration, communications, gerontology, human services, or a related field preferred.
• English language proficiency

About Presbyterian Living

Presbyterian Living is an independent, not‑for‑profit senior living organization offering a full continuum of care—including independent living, assisted living, skilled nursing, and memory care. Since 1904, we’ve welcomed people from all backgrounds across our communities in Evanston (Westminster Place & Ten Twenty Grove), Lake Forest (Lake Forest Place), and Arlington Heights (The Moorings).

What sets us apart is our commitment to people - residents, families, and employees alike. We’re a compassionate, mission‑driven organization where team members feel supported, valued, and inspired to make a meaningful difference each day.

Ready to Join a Team That Feels Like Family?!

If you're passionate about helping others, excited to grow in your career, and eager to make a real impact, we’d love to meet you.