On-Site Health Benefits Concierge

WEB-TPA, Inc.; Port Saint Lucie (FL); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

Life and disability insurance

Retirement Savings Plan

Paid time off & holidays

Well-being days

Wellness program

Job summary

Florida Blue is seeking a full-time customer service specialist to provide direct support to employees of a major account on the customer’s premises. This role centers on claims, enrollment, and building trust through proactive communication.

You will collaborate with the Account Coordinator, address service issues, and help ensure timely resolution of policies and procedures. Strong healthcare knowledge and RBMS proficiency are required.

Qualifications

• 3+ years related work experience in service, marketing or sales, preferably healthcare
• Strong verbal and written communication skills
• Solid knowledge of RBMS and BCBSF procedures and policies
• Experience with claims processing
• Strong organizational and interpersonal skills

Responsibilities

• Provides ongoing customer support with claims and enrollment on the account
• Applies Marketing & Sales team of ongoing service issues and potential problems affecting renewal
• Works with Account Coordinator to resolve issues and communicate policies and mandates
• Maintains positive professional relationships with the group and employees
• Develops reports and tracking systems to analyze satisfaction and improve service
• Can conduct Open Enrollment Meetings and produce educational materials

Skills

Customer service

Claims processing

Communication

Interpersonal skills

Decision making

Open enrollment presentations

Relationship building

Education

High school diploma or GED

Tools

RBMS

Job description

Florida Blue is seeking a full-time customer service specialist to provide direct support to employees of a major account on the customer’s premises. This role centers on claims, enrollment, and building trust through proactive communication.

You will collaborate with the Account Coordinator, address service issues, and help ensure timely resolution of policies and procedures. Strong healthcare knowledge and RBMS proficiency are required.