Concierge Specialist

Florida Blue; Town of Florida (NY); On-site; USD 32,000 - 52,000; Full time

Job summary

Florida Blue, contracted through Magnit for GuideWell, seeks a contract-based Call Center Representative for Direct Sales. The role handles high-volume inbound calls and outbound campaigns, capturing information in CRM and scheduling follow-ups.

You will support sales agents and ensure compliant, customer-focused service. Ideal candidates have 0–1 year of call center experience, strong listening and communication skills, and the ability to work flexible hours including evenings and weekends.

Qualifications

• 0–1 year of related call center experience
• Strong listening and communication skills
• Ability to navigate multiple systems and enter data accurately
• Flexible schedules including evenings, weekends, and holidays
• Ability to write and communicate effectively via phone and email

Responsibilities

• Triage inbound sales calls and route to proper area
• Capture lead information in CRM and ensure positive customer experience
• Outbound outreach and appointment scheduling
• Follow compliance guidelines including script usage and PHI/DNC processes

Skills

Active listening

CRM systems

Data entry

Phone support

Multitasking

Education

High school diploma or GED

Tools

Salesforce

Five9 Telephony

Job description

This is a contract opportunity. You will be employed by Magnit to work on assignment with GuideWell and subsidiary companies including Florida Blue.

This essential role to Florida Blue Direct Sales is a High-Touch role with our active members and nonmembers looking to purchase insurance from us. Strong listening skills is a must, the ability to understand the reason for customers call and provide the best experience while ensuring we direct and transfer them to the proper area. In addition to handling inbound calls, you will assist with outbound campaign initiatives and appointment setting and follow up calls. This role is a support role to our sales agents.

Essential Functions

• The essential functions listed represent the major duties of this role, additional duties may be assigned.
• Triage inbound sales calls to ensure calls are routed properly, lead information is captured in CRM and positive customer experience is delivered. Must Follow all compliance guidelines including proper use of script, Authentication, PHI and DNC business processes.
• Deliver a sustained, personalized outreach approach that serves to quickly develop rapport and a trusting relationship with members through outbound campaigns.
• Assist with scheduling and callback of follow up appointments.

Years Of Experience/Experience Details

• 0-1 years related work experience

Education Level /Education Details

• High school diploma or GED

Additional Required Qualifications

• Ability to make/take high volume of calls daily, utilizing exceptional call skills, with an emphasis on professionalism and first call resolution.
• Experience using computer, navigating among multiple systems and screens frequently, keyboarding and data entry skills.
• Experience with listening and relating key information based on customers need and our outbound campaign to apply appropriate responses and actions.
• Experience with writing and communicating effectively within multiple communication channels including, telephone and email environments.
• Ability to work flexible schedules including evenings, weekends and holidays.

Additional Preferred Qualifications

• Post high school education, including vocational, college, or related training or education within a structured schedule and work environment.
• Professional Contact Center, and/or “service advisor” role for professional product or service.
• Bilingual. (Spanish/English) preferred but not required (25% needed).
• Experience utilizing SalesForce.com and Five 9 Telephony, or related software applications.

GuideWell and its family of companies has partnered with Magnit as its Managed Service Provider (MSP) and Employer of Record (EOR) since 2018. In May of 2025, GuideWell joined Magnit Direct Source to implement the GuideWell Contractor Cohort. This program is designed to create, manage and curate a contractor talent pool for temporary contract opportunities with GuideWell. As a contractor working on temporary assignment with GuideWell, you'll be employed by Magnit. You'll have the opportunity to work on temporary projects at GuideWell companies that make a real difference in people's lives while enjoying the benefits of being part of the Magnit team.