Concierge Shift Lead - Lead & Elevate Service (Evening)

LARKSFIELD PLACE; Wichita (KS); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Tuition reimbursement

Job summary

Larksfield Place in Wichita, KS is seeking an organized Concierge Shift Lead to run the Concierge Services team during the second shift. You will coach staff, ensure seamless operations, and handle on-call coverage as needed.

The role requires 3+ years in hospitality or related fields, strong leadership and communication skills, and a high school diploma or GED. A positive, service-driven mindset is essential for delivering exceptional resident experiences.

Qualifications

• 3+ years of experience in hospitality, concierge, customer service, or related fields.
• Strong communication, leadership, and teamwork skills.
• Experience using standard office equipment (e.g., computer, copier, phone systems).
• Intermediate proficiency with Microsoft Outlook, Word, and Excel.
• High school diploma or GED required; additional hospitality or leadership training preferred.
• Valid driver’s license required.
• Must pass a physical exam and meet all vaccination and TB screening requirements.

Responsibilities

• Serve as the on-shift leader for the Concierge Services team, ensuring seamless operations and timely issue resolution.
• Coordinate shift coverage, assignments, and task delegation to maintain service excellence.
• Provide on-the-spot coaching and support to concierge staff, reinforcing communication protocols, service standards, and hospitality best practices.
• Monitor shift performance, document service requests and incident reports, and elevate unresolved issues to management as needed.
• Support new employee training and onboarding, offering ongoing mentorship while reinforcing company culture and professional development initiatives.
• Maintain accountability for safety procedures, policy compliance, and regulatory standards.
• Assist in tracking departmental expenses, scheduling, and minor administrative functions.
• Participate in rotating on-call coverage, providing after-hours support for escalated concerns as scheduled.
• Uphold and model Larksfield Place’s premier service standards with every resident, visitor, and teammate interaction.

Skills

Leadership

Communication

Teamwork

Customer service

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Larksfield Place in Wichita, KS is seeking an organized Concierge Shift Lead to run the Concierge Services team during the second shift. You will coach staff, ensure seamless operations, and handle on-call coverage as needed.

The role requires 3+ years in hospitality or related fields, strong leadership and communication skills, and a high school diploma or GED. A positive, service-driven mindset is essential for delivering exceptional resident experiences.