Evening Concierge & Guest Experience Lead

Resort Lifestyle Communities; Ellisville (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, Vision benefits

Paid Time Off

401(k) with employer match

Job summary

Resort Lifestyle Communities is seeking a 2nd Shift Concierge in Missouri to warmly welcome residents, families and guests. You’ll be the first contact at the front desk, greet visitors, answer calls, and support operations on your feet.

The position emphasizes strong customer service, communication, and multitasking within a fast-paced setting. Applicants must be 21+, hold a HS diploma, and be able to obtain alcohol service permits within two weeks of hire.

Qualifications

• Must be 21+ years old with a valid driver’s license and clean driving record.
• Ability to work Thursday–Monday, 3:00pm–11:30pm.
• HS diploma or GED required.
• Strong problem solving, organizational, and multitasking skills in a fast-paced environment.
• Customer service experience and professional appearance; excellent communication and interpersonal skills.
• Adaptable and flexible to shifting priorities; willing to assist in various areas.
• Team-oriented with a proactive approach and attention to detail.

Responsibilities

• Create a positive first impression by performing valet parking for residents and visitors.
• Deliver outstanding customer service by greeting residents, families, and visitors, answering calls, and anticipating needs.
• Respond promptly to emergencies, monitor resident call systems, and contact emergency services when necessary.
• Oversee building safety systems, including fire alarms; follow emergency procedures and assist residents during fires or severe weather.
• Handle administrative tasks such as scheduling transportation, maintaining records, coordinating guest suite reservations, and ensuring suites meet standards.
• Support community operations by assisting with room service, dining room coverage, event setup, and responsible alcohol service.
• Maintain cleanliness in common areas and ensure building security by locking/unlocking exterior doors at designated times.
• Welcome new residents and guide them through orientation for a smooth transition into the community.
• Manage office supplies, resident documents, and menus; perform clerical duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Problem solving

Teamwork

Education

High school diploma or GED

Tools

MS Office (Outlook/Word/Excel)

Job description

Resort Lifestyle Communities is seeking a 2nd Shift Concierge in Missouri to warmly welcome residents, families and guests. You’ll be the first contact at the front desk, greet visitors, answer calls, and support operations on your feet.

The position emphasizes strong customer service, communication, and multitasking within a fast-paced setting. Applicants must be 21+, hold a HS diploma, and be able to obtain alcohol service permits within two weeks of hire.