Concierge Security Ambassador — Customer-First Guard

GardaWorld; Burlington (WI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Uniform provided at no cost

Medical, dental, and vision insurance

401(k) with employer matching

Paid time off

Paid holidays

Disability coverage

Life insurance options

Career growth opportunities

Job summary

GardaWorld Security Services in Burlington, WI is seeking a Concierge Security Ambassador to provide exceptional customer service while safeguarding people and property. You will verify identities, guide visitors, and manage access at office towers, hotels, or shopping centers on a set full-time swing shift schedule.

The role emphasizes strong communication, quick incident response, and collaboration with emergency teams.

Qualifications

• Be authorized to work in the U.S.
• Provide documentation of High School Diploma or GED
• Be able to ace (and pass) an extensive screening process
• Exceptional customer service skills
• Proficient in basic phone & computer skills
• If you have Security, Military, Law Enforcement experience – even better!
• You have a state license if required

Responsibilities

• Customer service duties like welcoming, verifying identity, and guiding visitors
• Manage access control
• Perform regular patrols to identify potential risks
• Inspect security equipment and report any maintenance needs
• Respond to incidents, provide first aid, and coordinate with emergency teams
• Answer questions in person or by phone
• Write incident reports and communicate security concerns
• Ensure the safety and protection of individuals and property

Skills

Customer service

Communication

Phone & computer skills

Security awareness

Authorized to work in the U.S.

Education

High School Diploma or GED

Job description

GardaWorld Security Services in Burlington, WI is seeking a Concierge Security Ambassador to provide exceptional customer service while safeguarding people and property. You will verify identities, guide visitors, and manage access at office towers, hotels, or shopping centers on a set full-time swing shift schedule.

The role emphasizes strong communication, quick incident response, and collaboration with emergency teams.