Concierge Security Ambassador — Customer-Focused Guard

GardaWorld Security Services U.S.; Town of Brookfield (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Paid holidays

Disability coverage

Life insurance

Uniform provided

DailyPay option

Job summary

GardaWorld Security Services U.S. in Brookfield, WI is seeking a Concierge Security Guard (Retail Officer) to provide exceptional customer service, verify identities, and guide visitors.

The role focuses on access control, patrols, and responsive security support across office towers, hotels, and shopping centers. Responsibilities include incident reporting, first aid when needed, and coordinating with emergency teams, with shifts including full-time and part-time options.

Qualifications

• Be authorized to work in the U.S.
• Provide documentation of High School Diploma or GED
• Pass an extensive screening process
• Proficient in basic phone & computer skills
• Security, Military or Law Enforcement experience is a plus
• Have a state license if required

Responsibilities

• Customer service duties like welcoming, verifying identity, and guiding visitors
• Manage access control
• Perform regular patrols to identify potential risks
• Inspect security equipment and report any maintenance needs
• Respond to incidents, provide first aid, and coordinate with emergency teams
• Answer questions in person or by phone
• Write incident reports and communicate security concerns
• Ensure the safety and protection of individuals and property

Skills

Customer service

Basic computer skills

Authorized to work in the U.S.

Communication skills

Education

High School Diploma or GED

Job description

GardaWorld Security Services U.S. in Brookfield, WI is seeking a Concierge Security Guard (Retail Officer) to provide exceptional customer service, verify identities, and guide visitors.

The role focuses on access control, patrols, and responsive security support across office towers, hotels, and shopping centers. Responsibilities include incident reporting, first aid when needed, and coordinating with emergency teams, with shifts including full-time and part-time options.