Concierge

The Surrey, A Corinthia Hotel; New York (NY); On-site; USD 45,000 - 80,000; Full time

Job summary

The Surrey, a Corinthia Hotel, seeks a Concierge in New York City to serve as guests’ trusted resource during their stay, delivering personalized recommendations and arrangements that reflect the highest standards of hospitality.

As a Les Clefs d'Or member, the Concierge draws on an extensive network of local contacts to anticipate and fulfill guest needs, providing exceptional service while maintaining discretion in a fast-paced luxury environment.

Qualifications

• 3–5 years of concierge or luxury hospitality experience.
• Extensive, up-to-date knowledge of New York City restaurants, attractions, transportation, and entertainment venues.
• Established relationships with restaurants, venues, and service providers across the city.
• Exceptional interpersonal and communication skills, with a polished, professional demeanor.
• Discretion and sound judgment when handling confidential or sensitive guest information.
• Ability to multitask and remain composed under pressure in a fast-paced environment.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Additional language proficiency is a plus.
• Proficiency with hotel property management and concierge software systems.

Responsibilities

• Serve as guest's trusted resource throughout their stay, delivering personalized recommendations and arrangements.
• Anticipate and fulfill guest needs before asked, drawing on an extensive local network.
• Maintain professionalism and discretion while ensuring unrivaled service standards.

Skills

Concierge experience

NYC knowledge

Interpersonal skills

Discretion

Multitasking

Shift flexibility

Language skills

PMS/concierge software

Tools

PMS software

Job description

Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.

On a leafy stretch of the Upper East Side, just moments from Central Park, a New York icon returns. Once a discreet address, The Surrey has been reimagined as a Corinthia hotel, where Manhattan glamour is paired with considered design, warm hospitality and a deep connection to its neighborhood. Rooted in heritage and attuned to the present, The Surrey, A Corinthia Hotel invites a new generation to experience the Upper East Side with the ease of a local and the elegance of a classic

The Surrey, a Corinthia Hotel is seeking to recruit a Concierge. The Concierge serves as the guest's trusted resource throughout their stay, delivering personalized recommendations and arrangements that reflect the highest standards of hospitality. As a member of Les Clefs d'Or, the Concierge upholds the organization's global reputation for expertise, integrity, and exceptional service, drawing on an extensive network of local contacts and insider knowledge of New York City to anticipate and fulfill guest needs before they are asked.

Skills and Qualifications

• Minimum 3–5 years of concierge or luxury hospitality experience, ideally within a five-star hotel in New York City.
• Extensive, up-to-date knowledge of New York City restaurants, attractions, transportation, and entertainment venues.
• Established relationships with restaurants, venues, and service providers across the city.
• Exceptional interpersonal and communication skills, with a polished, professional demeanor.
• Discretion and sound judgment when handling confidential or sensitive guest information.
• Ability to multitask and remain composed under pressure in a fast-paced environment.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Additional language proficiency is a plus.
• Proficiency with hotel property management and concierge software systems.