Concierge: Resident Services & Front Desk

Village Green; Cleveland (OH); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Excellent benefits

Quarterly bonuses up to 15%

Job summary

Village Green is seeking a friendly Concierge to be the first point of contact at our communities in Cleveland. You will greet residents and guests, offer information on local attractions, and assist with tours and leasing after hours.

The role emphasizes courteous communication and a neat, welcoming lobby environment. Applicants should be flexible, customer-service oriented, and capable of handling confidential information.

Qualifications

• Customer service oriented and friendly.
• Flexibility to work a variable schedule.
• Effective communication and problem-solving abilities.

Responsibilities

• Greet residents and guests in a courteous, friendly manner.
• Provide recommendations on community attractions and amenities.
• Distribute brochures and floor plans to clients.
• Conduct mini tours and lease when needed outside hours.
• Retrieve resident packages and maintain lobby areas.
• Prepare incident reports and maintain confidentiality.

Skills

Sales skills

Marketing skills

Communication

Negotiation

Customer service

Job description

Village Green is seeking a friendly Concierge to be the first point of contact at our communities in Cleveland. You will greet residents and guests, offer information on local attractions, and assist with tours and leasing after hours.

The role emphasizes courteous communication and a neat, welcoming lobby environment. Applicants should be flexible, customer-service oriented, and capable of handling confidential information.