Concierge: Resident Experience & Tours

Legend Senior Living®; Malvern (Chester County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision offerings (for

Company Paid Life Insurance coverage

Voluntary benefits including: Hospital

401(k) program including discretionary

Competitive Paid Time Off

Holiday pay

Discretionary Scholarship program

Annual performance evaluations/raises

Job summary

Legend Senior Living in Malvern, PA is seeking an enthusiastic Concierge to warmly greet residents and guests at the front desk, provide information about local attractions, and help coordinate tours. You will relay messages, assist with parking and loading, and ensure common areas are clean and well-stocked, delivering outstanding customer service and facilitating a welcoming community for residents.

This role requires excellent communication, strong organizational skills, and a passion for

Qualifications

• Excellent customer service skills.
• Strong organizational skills.
• Previous experience in a similar role preferred.

Responsibilities

• Serves as the frontline ambassador to all residents and guests providing the highest level of customer service, especially as it relates to new residents
• Receives initial customer and resident concerns and directs them to the appropriate department for follow-up
• Maintains a strong knowledge of the local community and provides residents and guests with information regarding festivals, events, attractions, restaurants, tours and transportation schedules in the surrounding area
• Coordinates resident parking and valet needs, and assists with loading/unloaded as needed
• Conducts tours and ensure that model rooms are ready and available for viewing
• Ensures that front desk and other common areas are clean and stocked

Skills

Excellent customer service

Strong organizational skills

Previous experience in a similar role

Job description

Legend Senior Living in Malvern, PA is seeking an enthusiastic Concierge to warmly greet residents and guests at the front desk, provide information about local attractions, and help coordinate tours. You will relay messages, assist with parking and loading, and ensure common areas are clean and well-stocked, delivering outstanding customer service and facilitating a welcoming community for residents.

This role requires excellent communication, strong organizational skills, and a passion for