Concierge Receptionist - Weekend Wellness Front Desk

Sollis Health; New York (NY); On-site; USD 36,000 - 41,000; Part time

Job summary

Sollis Health is seeking a friendly Concierge Receptionist to welcome members at our clinics and guide them through intake and checkout with hospitality-driven service.

This part-time role covers Saturdays and Sundays from 7am to 7pm in our New York clinics. You will manage appointments, registrations, and inquiries in our EMR and Salesforce, ensuring a smooth and welcoming experience for every member.

Experience in hospitality or medical office environments is preferred.

Qualifications

• High School degree or equivalent required.
• 1-2 years of previous hospitality and/or medical office experience strongly preferred.
• Excellent administrative background, especially in managing customers on the phone.
• Ability to efficiently execute (and often improve) established office routines and policies.

Responsibilities

• Greet members/patients in a warm and friendly manner as they enter our clinics ensuring they receive a high level of customer service.
• Manage patient accounts through our EMR to include scheduling appointments, patient intake, registration updates, scanning documents, and daily schedule reconciliation.
• Enter membership leads and patient demographics into Salesforce.
• Schedule follow-up appointments for medical evaluations, vaccinations and house calls as appropriate.
• Address any member questions or concerns promptly and elevate them as needed.
• Answer the Sollis medical hotline as needed and direct patients to the appropriate team members for their medical care, billing questions or other needs.
• Keep the office space and the entire clinic clean and presentable meeting Sollis brand standards.
• Distribute mail and facilitating mailing items to members and signing for packages on occasion.
• Check inventory, ensuring rooms have adequate supplies, restocking where needed and partnering with the inventory coordinator to order more supplies as needed.
• Perform related duties as required.

Skills

Customer service

Administrative skills

Phone handling

Hospitality experience

Independent work

Education

High School diploma or equivalent

Tools

Salesforce

EMR

Job description

Sollis Health is seeking a friendly Concierge Receptionist to welcome members at our clinics and guide them through intake and checkout with hospitality-driven service.

This part-time role covers Saturdays and Sundays from 7am to 7pm in our New York clinics. You will manage appointments, registrations, and inquiries in our EMR and Salesforce, ensuring a smooth and welcoming experience for every member.

Experience in hospitality or medical office environments is preferred.