Concierge/Receptionist - Full-Time

Thrive Senior Living; Huntsville (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Thrive Senior Living is seeking a friendly Concierge/Receptionist to join our community in Huntsville, AL. This full-time role runs Monday through Friday, 8:00 AM to 4:00 PM, serving as the first point of contact for residents, families, visitors, and staff.

The position includes answering phones, greeting guests, assisting the Executive Director and Business Office Manager, and performing routine administrative tasks while ensuring confidentiality and a welcoming environment for all.

Qualifications

• High School Diploma or equivalent required.
• At least one year of clerical or reception experience preferred.
• Strong organizational, multitasking, and customer service skills required.
• Proficient computer skills including Microsoft Office and general software applications.

Responsibilities

• Receive and greet residents, family members, visitors, and staff.
• Operate the telephone system and route calls as needed.
• Assist the Executive Director and Business Office Manager with daily administrative tasks.
• Maintain confidentiality of personnel and resident information.
• Support billing and light office duties as assigned.
• Create and maintain organized files and records.

Skills

Organizational skills

Customer service

Attention to detail

Multitasking

Education

High School diploma or equivalent

Tools

Microsoft Office

Excel

Adobe

Job description

Concierge/Receptionist - This position is full-time, Monday-Friday, 8:00AM - 4PM.
The First Impressions Concierge is the heart of the Community. Our motto.....Every Life that has Breath has Purpose! If you believe this statement, you will love Senior Care.
The duties and responsibilities of the Concierge include serving as a Receptionist for the Community, operating the telephone system, greeting visitors, business contacts, family members, team members, and assisting the Executive Director and Business Office Manager with other day-to-day administrative duties.

Essential Responsibilities

• Maintain personnel records and daily resident census.
• Receive and separate incoming mail.
• Distribute incoming and outgoing mail.
• Assist in ordering supplies.
• Receive Community guests and act as the liaison for the Executive Director, department heads and others.
• Set up and maintain files.
• Answer phones and keep log as directed.
• Assist BOM with billing.
• Maintain confidentiality of all pertinent personnel information in accordance with the Privacy Act, as well as established personnel policies governing the release of information.
• Type documents, reports, letters, etc.
• Create and maintain an atmosphere of warmth, optimism, and interest in the needs of residents, families, visitors, and coworkers.
• Recognize, respond and/or report resident emergency immediately.
• Maintain strict confidentiality on all Community data.
• Communicate with and support residents, families, visitors, etc.
• Maintain the privacy of records, conditions and other information relating to residents, employees and the Community.
• Perform emergency procedures such as Cardiopulmonary Resuscitation (CPR).
• Perform other related duties as assigned by the Executive Director and/or Business Office Manager.

Required Knowledge, Skills, And Abilities

• Have strong organizational skills as well as the ability to follow-up, detail-oriented, ability to multi-task; prioritize projects and objectives while meeting deadlines.
• Have proficient computer skills utilizing Microsoft Office, Excel, and Adobe.
• Have strong customer service skills.
• Have strong professional appearance at all times.

Education And Experience

• High School Diploma or equivalent.
• Have at least one year of previous experience in a clerical or reception role.