Concierge | Receptionist | Front Desk

Heritage Senior Living; Elm Grove (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Immediate pay

Flexible scheduling

Benefits package including 401k and/0r

Job summary

Heritage Senior Living in Elm Grove, Wisconsin, is seeking a friendly Concierge/Receptionist to manage front desk duties and provide outstanding service to residents, families, and staff. This full-time position supports administration with scheduling and maintains a welcoming lobby environment.

Ideal candidates will have a High School diploma or GED, strong English skills, and experience in hospitality or receptionist tasks, with proficiency in Outlook and Microsoft Office.

Qualifications

• High school diploma or GED; 1–3 months related experience preferred.
• Ability to speak, read and write English.
• Experience with hospitality, receptionist duties, and Outlook/Microsoft Office is a plus.
• Must pass pre-employment and annual tests and meet state and federal guidelines.

Responsibilities

• Greet residents, families, visitors, and staff and provide exceptional customer service.
• Maintain front lobby cleanliness and manage supplies; coordinate copier/printer maintenance.
• Assist management with administrative scheduling: meetings, trainings, interviews, orientations.
• Protect resident privacy and dignity.

Skills

Customer service

Phone etiquette

Multitasking

Outlook

Microsoft Office

Team collaboration

Education

High school diploma or GED

Tools

Outlook

Microsoft Office

Job description

Job Details

Job Location: 412 - Heritage Elm Grove - Elm Grove, WI 53122
Job Category: Admin - Clerical; Concierge | Receptionist | Front Desk | Full-Time

Heritage Senior Living • Elm Grove, WI

Heritage Senior Living is an exceptional team‑orientated organization with a growth mindset. We’re dedicated to providing our employees with the resources and tools they need to grow professionally and personally. We believe everyone wants to become the very best version of themselves. We’re here to help them along the way!

Why you should join Heritage:

• Immediate Pay – on‑demand access to your pay as you work
• Flexible Scheduling
• Exceptional company benefits including 401k with company match, Medical, Vision, Dental, Life Insurance, and an Employee Discount Program

What makes a Concierge successful?

• Caring and compassionate attitude with true concern for people
• Strong customer service focus; ability to work discreetly in resident and guest areas
• Ability to work collaboratively as part of a team; work independently with limited supervision
• Ability to multitask and answer multi‑line phone system
• Experience with hospitality, receptionist, lobbying, tech savvy, and has used Outlook and Microsoft suite programs

Responsibilities:

• Great, assist and provide customer service to residents, families, visitors, and staff
• Maintain cleanliness of front lobby and order administrative/general supplies, schedule maintenance of copier/printer in a timely manner
• Assist management team with administrative scheduling duties: meetings, trainings, interviews, and new hire orientations
• Maintain comfort, privacy, and dignity of our residents

Requirements:

• Ability to speak, read and write English
• High school diploma, GED, or 1-3 months related experience or training preferred
• Must submit and pass all applicable pre‑employment and annual tests and meet all training and other applicable state and federal guidelines

Essential Functions: To perform this job successfully, an individual must be able to perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.