Concierge - PRN

Village On The Isle; Venice (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Village On The Isle is seeking a friendly Concierge to be the first point of contact for residents, families and vendors, greeting visitors and answering calls with warmth and professionalism.

You will manage sign-in, assist with routine communications, maintain the resident directory and uphold confidentiality. This role requires reliability, strong written and verbal communication skills, and the ability to collaborate with a diverse team of staff and residents.

Qualifications

• High school diploma or GED required.
• Two years of experience in communications or reception.
• Possess or ability to learn and operate a PBX system and radio base unit within three months of employment.
• Excellent written and verbal communication skills.

Responsibilities

• Answer all telephone calls and transfer appropriately.
• Greet and welcome visitors and vendors and ensure sign-in protocol is followed.
• Initiate and respond to radio transmissions involving residents or staff.
• Maintain the Concierge Resident Directory and Data Sheet.
• Safeguard confidential resident information and limit access.
• Attend in-service trainings and meetings.
• Maintain regular and reliable attendance.

Skills

Communication

Reception

Customer service

Education

High school diploma or GED

Tools

PBX system

Radio base unit

Job description

JOB SUMMARYUnder the direction of the Security & Hospitality Manager, the Concierge serves as the first point of contact and initial ambassador to Village On The Isle. By welcoming all who visit or call Village On The Isle in a warm, helpful and competent manner, the Concierge plays a vital role in creating a positive first impression. The Concierge is responsible for facilitating communications for residents and staff. The Concierge respectfully interacts with all residents, family members, visitors, colleagues and staff. This is a safety sensitive position.ESSENTIAL FUNCTIONSIt is understood that every incidental duty connected with operations listed in the job description is not always specifically described, and that employees, at the discretion of management, may be required to perform duties not within their job descriptions. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.Answers all telephone calls that come into the main switchboard and transfers the calls appropriatelyGreets and welcomes all visitors to and vendors of Village On The Isle and ensures proper sign-in protocol is followedInitiates, listens and responds, as necessary, to radio transmissions involving residents or staffMaintains the Concierge Resident Directory and Data SheetSafeguards confidential resident information and does not communicate it to anyone not authorized to have access to that informationAttends all in-service trainings and meetingsRegular and reliable attendance is an essential function of this jobESSENTIAL MENTAL AND PHYSICAL FUNCTIONSThe essential mental and physical functions listed below are required in order for an employee to be able to perform the essential functions of this position.Thinking critically; defined as reading, understanding and taking appropriate action on detailed and complex informationSitting for long periods of timeLifting and carrying up to 10 lbsRepetitive actions/motion of one or both handsHearing ordinary conversation and office soundsVerbal communication in person and on the phoneWritten communication by hand and on PCADAAA COMPLIANCEVillage On The Isle is an Equal Opportunity Employer. In compliance with the ADAAA, Village On The Isle will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.WORKING CONDITIONSWork is conducted primarily in health care facility. There is possible exposure to communicable diseases and blood and body fluids that may contain HIV and/or HBV. This position frequently requires working within strict deadlines, under stressful conditions and with a variety of personalities, who may at times be emotional.MISSION STATEMENTVillage On The Isle is a not-for-profit continuing-care retirement community affiliated with the Evangelical Lutheran Church in America. We are committed to sharing God’s love by promoting individual growth and dignity, enhancing the quality of life and meeting the human and spiritual needs of our residents, staff and community. It is not a requirement to be Lutheran to work at Village On The Isle.MINIMUM QUALIFICATIONSHigh school diploma or GEDTwo years of experience in communications or receptionPossess or ability to learn and operate a PBX system and radio base unit within three months of employmentExcellent written and verbal communication skillsComputer literacy which includes, but is not limited to, Microsoft Office suite