Concierge - PRN

Cypress Cove; Fort Myers (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Tuition Reimbursement

6% company match retirement plan

Education opportunities

Free telemedicine for family members

Employee clinic visits

Job summary

Cypress Cove is seeking a Concierge team member on a PRN basis to support our Life Plan Community in Fort Myers. The role requires availability on weekends and 10-15 hours per week, with duties including greeting visitors, answering phones, providing information, and coordinating visits and services for residents.

Join a team that values compassionate, service-oriented professionals who build lasting relationships with residents and work closely with staff to ensure smooth daily operations.

Qualifications

• Service-oriented attitude and compassion for older adults.
• Excellent communication and interpersonal skills with residents, families, visitors, and staff.
• Ability to maintain confidentiality of information at the front desk.

Responsibilities

• Greet on-site visitors and direct to appropriate staff.
• Operate a multi-line phone system and route callers appropriately.
• Provide information about the organization, directions, and address.
• Maintain resident phone and away lists; manage work orders in WorxHub.
• Book and maintain guest room reservations; perform clerical tasks as needed.
• Manage outgoing mail; log pharmacy orders and notify residents of items.

Skills

Service-oriented

Communication skills

Confidentiality

Job description

Now seeking a Concierge team member to join Cypress Cove!

• Position is PRN.
• 10-15 hours per week.
• Weekends are a must.

WE VALUE YOU!

• Dependable, year-round work schedule.
• Access to wages before payday.
• Build lasting relationships with residents.
• Work with a team who appreciates your passion and enthusiasm.

WHAT YOU WILL BE DOING:

• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Operating a multi-line phone system to answer incoming calls, directing callers to the appropriate areas.
• Answers questions about organization and provides callers with address, directions, and other information.
• Maintaining resident phone list and away list.
• Takes information and produces work order requests for maintenance and housekeeping services using WorxHub system.
• Booking and maintaining guest room reservations.
• Performing clerical duties as needed, such as filing, photocopying, maintaining spreadsheets and pulls resident information from Point Click Care.
• Manages outgoing postal mail.
• Accepts and logs pharmacy orders.
• Notifies residents of pharmacy items and dry cleaning.

WHAT WE ARE LOOKING FOR:

• A service-oriented attitude, patience, and a genuine interest in and compassion for older adults.
• Excellent communication and interpersonal skills to communicate with residents, families, visitors, and staff.
• Someone who can maintain confidentiality of information (computer, paperwork, and medication) that is kept at the front desk.

WHAT WE OFFER:

• Attractive compensation
• Continuing education opportunities
  • Tuition Reimbursement
  • Partnership discounts through local colleges
• Retirement plan with 6% company match
• FREE salad bar and homemade soups daily
• Milestone gifts
• FREE telemedicine for family members
• FREE employee clinic sick visits
• Referral bonus opportunities

WE ARE:

A beautiful 60-acre Life Plan Community, or CCRC, that offers senior living at the highest level of independence - with unmatched amenities, fine dining, and refined décor - as well as a full continuum of care that includes Independent and Assisted Living, Memory Care, Long-Term Care and Rehabilitation.

Cypress Cove enjoys a resident-staff rapport that is engaging and friendly. As much as our residents LOVE to live here, YOU will LOVE to work here!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.