Concierge - PRN

Cypress Cove; Fort Myers (FL); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Tuition reimbursement

6% retirement match

Free telemedicine

Employee clinic

Referral bonuses

Discounts through local colleges

Job summary

Cypress Cove seeks a Concierge team member to greet visitors, handle phone inquiries, and coordinate bookings at our Fort Myers campus. This PRN role requires weekend shifts and a service-first attitude to support residents and families within a vibrant Life Plan Community.

You will use WorxHub and Point Click Care for operations, while maintaining confidentiality and professionalism in all interactions. Join a team that values compassion, reliability, and resident-focused service.

Qualifications

• Service-oriented attitude with compassion for older adults.
• Excellent communication with residents, families, visitors, and staff.
• Ability to maintain confidentiality of information at the front desk.
• Weekend availability is required.

Responsibilities

• Welcomes on-site visitors and directs them to the appropriate staff.
• Operates a multi-line phone system and routes calls accordingly.
• Produces work orders using WorxHub for maintenance and housekeeping.
• Books and maintains guest room reservations.
• Performs clerical tasks and maintains resident information in Point Click Care.

Skills

Customer service

Communication

Confidentiality

Tools

WorxHub

Point Click Care

Job description

Now seeking a Concierge team member to join Cypress Cove!

• Position is PRN.
• Weekends are a must.

WE VALUE YOU!

• Dependable, year-round work schedule.
• Access to wages before payday.
• Build lasting relationships with residents.
• Work with a team who appreciates your passion and enthusiasm.

WHAT YOU WILL BE DOING:

• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Operating a multi-line phone system to answer incoming calls, directing callers to the appropriate areas.
• Answers questions about organization and provides callers with address, directions, and other information.
• Maintaining resident phone list and away list.
• Takes information and produces work order requests for maintenance and housekeeping services using WorxHub system.
• Booking and maintaining guest room reservations.
• Performing clerical duties as needed, such as filing, photocopying, maintaining spreadsheets and pulls resident information from Point Click Care.
• Manages outgoing postal mail.
• Accepts and logs pharmacy orders.
• Notifies residents of pharmacy items and dry cleaning.

WHAT WE ARE LOOKING FOR:

• A service-oriented attitude, patience, and a genuine interest in and compassion for older adults.
• Excellent communication and interpersonal skills to communicate with residents, families, visitors, and staff.
• Someone who can maintain confidentiality of information (computer, paperwork, and medication) that is kept at the front desk.

WHAT WE OFFER:

• Attractive compensation
• Continuing education opportunities
  • Tuition Reimbursement
  • Partnership discounts through local colleges
• Retirement plan with 6% company match
• FREE salad bar and homemade soups daily
• Milestone gifts
• FREE telemedicine for family members
• FREE employee clinic sick visits
• Referral bonus opportunities

WE ARE:

A beautiful 60-acre Life Plan Community, or CCRC, that offers senior living at the highest level of independence – with unmatched amenities, fine dining, and refined décor – as well as a full continuum of care that includes Independent and Assisted Living, Memory Care, Long-Term Care and Rehabilitation.

Cypress Cove enjoys a resident-staff rapport that is engaging and friendly. As much as our residents LOVE to live here, YOU will LOVE to work here!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.