Concierge: Private Club Passholder Experience

Alterra Mountain Company; Stratton (VT); Presencial; USD 25.000 - 36.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Employee Pass

Season passes discounts

IKON pass

Discounted memberships

Onsite medical clinic

401(k) plan

Descripción de la vacante

Alterra Mountain Company’s Stratton resort is seeking a part-time Seasonal Concierge to deliver personalized hospitality in the Edelweiss Room for Black Bear Passholders. You will welcome passholders, manage lounge access, and coordinate ski-related arrangements, building relationships and ensuring a seamless guest experience.

The role requires strong customer service, weekend/holiday availability, and discretion in a private club setting.

Formación

• 2+ years of experience in customer service, preferred
• Previous front desk experience, preferred
• Enjoys building relationships
• Detail-oriented
• Understands the importance of privacy and confidentiality in a private club environment
• Communicates effectively

Responsabilidades

• Welcome members and guests with a warm, professional, and personalized approach
• Verify passholder eligibility, manage lounge access, and communicate access privileges and policies professionally and respectfully
• Assist with ski-related arrangements, including lessons, rentals, lift access, guides, transportation, and other mountain activities
• Assist passholders with inquiries and requests related to resort amenities, mountain activities, dining, events, and other available services
• Communicate effectively with departments throughout the club to ensure member requests are completed accurately and efficiently
• Support the planning, coordination, and execution of passholder events, special occasions, and activities associated with the Edelweiss Room
• Respond promptly and professionally to phone calls, emails, and in-person inquiries
• Resolve member concerns with discretion, professionalism, and a service-oriented mindset
• Collaborate with F&B team members and leadership to communicate service needs and support consistent guest experiences
• Additional duties as assigned

Conocimientos

Customer service

Front desk

Relationship building

Attention to detail

Communication

Descripción del empleo

Alterra Mountain Company’s Stratton resort is seeking a part-time Seasonal Concierge to deliver personalized hospitality in the Edelweiss Room for Black Bear Passholders. You will welcome passholders, manage lounge access, and coordinate ski-related arrangements, building relationships and ensuring a seamless guest experience.

The role requires strong customer service, weekend/holiday availability, and discretion in a private club setting.