Concierge Patient Navigator – Specialized Populations

Duke Health; Durham (NC); Vor Ort; USD 52.000 - 76.000; Vollzeit

Zusammenfassung

Duke Health is seeking a Patient Navigator for Special Patient Population to guide patients through the care continuum, coordinating access to services, logistics, and communication while developing personalized care plans. You will be the primary non-clinical contact, ensuring a smooth journey from intake to completion in a high-touch, patient-centered model.

The role requires collaboration with physicians, clinical teams, sponsors, embassies, and external partners to address needs, remove

Qualifikationen

• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Hospitality Management, Communications, or a related field.

Aufgaben

• Serve as the primary navigator and advocate for assigned patients and families, providing a personalized, high-touch care experience that supports patients from intake through completion of care.
• Ensure comprehensive, timely, and seamless care through development and support of care plans, coordination with physicians, clinical teams, nurse coordinators, financial coordinators, sponsors, embassy representatives, and external partners to address patient needs and remove barriers.
• Exhibit extensive understanding of patient care and health system pathways and serve as a conduit between patient and providers to address medical and psychosocial needs.
• Facilitate clear, responsive communication among patients, families, providers, care teams, sponsors, and external partners to promote alignment, continuity, and confidence throughout the care journey.
• Reinforcing patient education to facilitate active participation in decision making in care.
• Anticipate patient and family needs, proactively identify potential barriers to care, and coordinate timely solutions that support continuity of care and an effortless patient experience.
• Design and deliver culturally responsive care experiences that thoughtfully integrate each patient’s cultural, religious, linguistic, and personal preferences into the care plan and overall patient experience.
• Navigate complex, cross-cultural patient interactions with exceptional cultural intelligence, adaptability, discretion, and interpersonal effectiveness, including sensitive or high-profile situations.
• Leverage institutional resources and cross-functional partnerships to coordinate specialized patient, family, and sponsor needs and deliver a differentiated, concierge-level care experience.
• Use patient feedback, service trends, documentation, and program data to support quality improvement, process redesign, program development, and service enhancements that strengthen the patient journey.

Ausbildung

Bachelor's degree

Jobbeschreibung

Duke Health is seeking a Patient Navigator for Special Patient Population to guide patients through the care continuum, coordinating access to services, logistics, and communication while developing personalized care plans. You will be the primary non-clinical contact, ensuring a smooth journey from intake to completion in a high-touch, patient-centered model.

The role requires collaboration with physicians, clinical teams, sponsors, embassies, and external partners to address needs, remove