Population Health Navigator & Care Coordination

Duke Clinical Research Institute; Durham (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

Duke Connected Care in Durham, NC is seeking a Population Health Resource Associate to implement and coordinate comprehensive patient plans, enabling recovery or management of complex chronic conditions. You will work with the Complex Care Team to support outreach, care transitions, education, and resource coordination for an active patient caseload.

The role emphasizes organized, multi-tasking abilities, strong communication, and proficient use of EMR systems to document actions and outcomes in

Qualifications

• High school diploma or equivalent with strong communication and organizational skills.
• Two years of customer service experience, preferably via phone and marketing/communications.
• Experience using electronic medical records (EMR) software is strongly preferred.

Responsibilities

• Provide outreach and care management support to patients.
• Coordinate care between healthcare providers and complex care teams.
• Prepare patient education materials and participate in community health activities.
• Attend off-site outreach education and recruitment sessions and liaise with partners.

Skills

Organized

Multi-tasking

Communication

Data handling

Documentation

Education

High school diploma or equivalent

Associate's degree or higher (substitutes experience)

Tools

EMR software

Job description

Duke Connected Care in Durham, NC is seeking a Population Health Resource Associate to implement and coordinate comprehensive patient plans, enabling recovery or management of complex chronic conditions. You will work with the Complex Care Team to support outreach, care transitions, education, and resource coordination for an active patient caseload.

The role emphasizes organized, multi-tasking abilities, strong communication, and proficient use of EMR systems to document actions and outcomes in