Concierge Patient Navigator - Special Populations

Duke University; Durham (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Duke Health is seeking a Patient Navigator for a Special Patient Population in Durham. This role delivers a highly personalized, concierge-level care plan by coordinating access to care, logistics, and support services across the care continuum.

You will work with interdisciplinary teams to address medical and psychosocial needs, ensure timely care, and tailor services to diverse cultural and personal preferences. A Bachelor's degree and 3+ years of healthcare operations experience are required.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Hospitality Management, Communications, or a related field. Equivalent education and experience may be considered.
• Three years of experience in healthcare operations, patient navigation, care coordination, hospitality, customer service, international services, or a related field.
• Experience supporting complex patient populations is preferred.

Responsibilities

• Serve as the primary navigator and advocate for assigned patients and families, providing a personalized, high-touch care experience that supports patients from intake through completion of care.
• Ensure comprehensive, timely, and seamless care through development and support of care plans, coordination with physicians, clinical teams, nurse coordinators, financial coordinators, sponsors, embassy representatives, and external partners to address patient needs and remove barriers.
• Exhibit extensive understanding of patient care and health system pathways and serve as a conduit between patient and providers to address medical and psychosocial needs.
• Facilitate clear, responsive communication among patients, families, providers, care teams, sponsors, and external partners to promote alignment, continuity, and confidence throughout the care journey.
• Reinforcing patient education to facilitate active participation in decision making in care.
• Anticipate patient and family needs, proactively identify potential barriers to care, and coordinate timely solutions that support continuity of care and an effortless patient experience.
• Design and deliver culturally responsive care experiences that thoughtfully integrate each patient’s cultural, religious, linguistic, and personal preferences into the care plan and overall patient experience.
• Navigate complex, cross-cultural patient interactions with exceptional cultural intelligence, adaptability, discretion, and interpersonal effectiveness, including sensitive or high-profile situations.
• Leverage institutional resources and cross-functional partnerships to coordinate specialized patient, family, and sponsor needs and deliver a differentiated, concierge-level care experience.
• Use patient feedback, service trends, documentation, and program data to support quality improvement, process redesign, program development, and service enhancements that strengthen the patient journey.

Education

Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Hospitality Management, Communications, or a related field

Job description

Duke Health is seeking a Patient Navigator for a Special Patient Population in Durham. This role delivers a highly personalized, concierge-level care plan by coordinating access to care, logistics, and support services across the care continuum.

You will work with interdisciplinary teams to address medical and psychosocial needs, ensure timely care, and tailor services to diverse cultural and personal preferences. A Bachelor's degree and 3+ years of healthcare operations experience are required.