Patient Services Specialist PRN

Houston Methodist; Houston (TX); On-site; USD 63,039,000 - 80,231,000; Part time

Job summary

Houston Methodist is seeking a PRN Patient Services Specialist to provide high-touch navigation and coordination across inpatient, outpatient, and physician office settings. The role emphasizes exceptional patient experience, translation and cultural sensitivity, and seamless integration of care pathways across services.

The position is on-site at 6560 Fannin and requires strong communication skills, clinical terminology proficiency, and a history of contributing to patient satisfaction and

Qualifications

• Five years of experience in a hospital or clinic setting preferred, especially in patient services or care coordination.
• Strong communication skills in English; ability to work with diverse patient populations.
• Proficiency in medical terminology and familiarity with physician referral protocols and hospital policies.

Responsibilities

• Serve as a primary liaison between patients, families, and healthcare providers to ensure clear and compassionate communication.
• Coordinate patient appointments, follow-ups, and referrals across departments and services.
• Foster a positive patient experience and address concerns to resolve service-related issues.
• Maintain accurate records and updates in electronic health systems.
• Collaborate with clinical and administrative teams to improve patient flow and satisfaction.

Skills

Bilingual Arabic-English

Education

Bachelor’s degree or 4 years of relevant experience

Tools

Electronic health records

Job description

Come lead with us at Corporate

This job is PRN-Night shift (6pm-6am) weekends and occasional weekdays and day shift as needed.

Job location: 6560 Fannin (on site)

• Serve as a primary liaison between patients, families, and healthcare providers to ensure clear and compassionate communication
• Support diverse patient populations by delivering effective communication and culturally sensitive guidance throughout the care journey.
• Coordinate patient appointments, follow-ups, and referrals across departments and services
• Foster a positive patient experience by addressing concerns and helping resolve service-related issues
• Maintain accurate records and ensure timely updates in electronic health systems
• Collaborate with clinical and administrative teams to improve patient flow and satisfaction
• Bilingual in Arabic and English, with strong verbal and written communication skills in both languages, preferred.
  

At Houston Methodist, the Patient Services Specialist PRN position serves as an advanced, high-touch facilitator within Houston Methodist Global Patient Services, delivering concierge-level coordination and comprehensive navigation support for international patients and special constituencies across the continuum of care. This position operates beyond intake and transactional coordination, serving as the primary care journey coordinator from initial engagement through treatment, discharge, and follow-up, ensuring seamless integration of inpatient, outpatient, and physician office services. The Patient Services Specialist PRN position coordinates patient pathways across the continuum of care by exercising sound judgment within established guidelines. This position proactively anticipates obstacles, facilitates timely access to specialty and sub-specialty services, and ensures continuity across clinical, operational, and administrative teams. Serving as both patient advocate and operational liaison, the Patient Services Specialist PRN position strengthens communication between patients, providers, guarantors, and internal stakeholders while guiding patients through clinical processes and transitions. This position supports service recovery and escalates complex concerns when appropriate, exercising judgment in determining appropriate actions and escalating only when necessary, with accountability for driving timely and effective resolution of experience-impacting issues. In addition, the Patient Services Specialist PRN position supports relationship management with internal and external stakeholders, contributes to international program coordination and business development efforts, and partners with philanthropy initiatives through the Houston Methodist Foundation to enhance patient experience and organizational impact.

FLSA STATUS

Non-exempt

QUALIFICATIONS
EDUCATION

• Bachelor’s degree or an additional four years of relevant experience (in addition to the minimum experience required below) in lieu of degree
  

EXPERIENCE

• Five years of experience in a hospital or clinic setting required, preferably within a patient services, care coordination, or patient experience environment
  

KNOWLEDGE AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Proficiency in medical terminology
• Comprehensive knowledge of physician referral protocol and hospital policies and procedures
• Demonstrated knowledge of healthcare operations, including inpatient, outpatient, and physician practice workflows
  

ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS

• Serves as a primary liaison and trusted advisor for patients, families, physicians, multidisciplinary teams, corporate clients, and community stakeholders, fostering collaborative relationships and seamless coordination of care.
• Demonstrates cultural competence, emotional intelligence, and professionalism when supporting diverse international and Special Constituent patient populations.
• Maintains effective, timely, and professional communication across all stakeholders to ensure clarity, responsiveness, and continuity of service.
  

SERVICE ESSENTIAL FUNCTIONS

• Delivers high-touch, concierge-level service to ensure a seamless and personalized patient experience across inpatient, outpatient, and physician office settings.
• Provides comprehensive end-to-end patient navigation, coordinating care from initial inquiry through treatment, discharge, and follow-up
• Facilitates and expedites patient encounters by proactively addressing barriers, minimizing delays, and optimizing access to appropriate services and providers.
• Coordinates patient discharges and care transitions in collaboration with clinical and operational teams to ensure continuity of care and patient satisfaction.
• Initiates, manages, and supports complaint and grievance resolution processes, emphasizing timely service recovery and patient-centered outcomes.
• Acts as an ambassador for Houston Methodist Global by supporting community engagement, corporate partnerships, and business development initiatives that enhance the patient experience and organizational reputation.
  

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Ensures all patient interactions, care coordination activities, and documentation comply with Houston Methodist quality, safety, regulatory, and organizational standards.
• Identifies, escalates, and assists in resolving operational or clinical barriers that may impact patient safety, experience, or continuity of care.
• Supports continuous improvement initiatives by identifying trends, workflow gaps, and opportunities to enhance operational efficiency and service excellence.
  

FINANCE ESSENTIAL FUNCTIONS

• Supports financial stewardship and revenue cycle performance through efficient patient throughput, timely scheduling, coordination of services, and facilitation of financial clearance processes.
• Demonstrates awareness of cost-effective practices while maintaining a premium level of personalized service for patients, sponsors, and corporate partners.
  

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Supports strategic growth and innovation initiatives through relationship management, community outreach, philanthropic collaboration, process improvement, and continuous learning to enhance patient navigation and global service delivery.
  

SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE

• Uniform: No
• Scrubs: No
• Business professional: Yes
• Other (department approved): No
  

ON-CALL*

• Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
• On Call* No
  

TRAVEL**

• Travel specifications may vary by department**
• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No
  

EXPERIENCE

• Five years of experience in a hospital or clinic setting required, preferably within a patient services, care coordination, or patient experience environment
  

Houston Methodist is an Equal Opportunity Employer.