Casino Host - Full Time (Shifts Vary)

Oaklawn Jockey Club; Hot Springs (AR); On-site; Confidential; Full time

Job summary

Oaklawn Jockey Club in Hot Springs, Arkansas seeks a Casino Host to develop programs that attract and retain casino players, coordinate comps, travel arrangements, and reservations, while delivering exceptional guest service.

You will work with Marketing to cultivate high‑limit players, monitor player development, host VIPs on the floor and at events, arrange transportation and accommodations, and ensure compliance with regulations.

Qualifications

• High School Diploma or GED required.
• Bachelor’s Degree highly preferred.
• Strong skills in Word, Excel, and Outlook.
• Must be 21 years of age.
• Ability to travel to off-site assignments.
• Maintain confidentiality of player information.

Responsibilities

• Develop/Marketing collaboration to attract and cultivate high‑limit casino guests and markets.
• Host casino guests and accommodate their needs within program guidelines.
• Arrange reservations, transportation, and accommodations for guests.
• Assist guests with questions and special requests for maximum convenience.
• Organize events and participate in telemarketing to invite customers to events and visits.
• Identify VIP customers and build loyalty through direct contact and promotions.
• Support monthly VIP events with Marketing and promote positive guest relations.

Skills

Customer service

Communication

Professionalism

Critical thinking

Guest relations

Team collaboration

Education

High School Diploma or GED

Bachelor’s Degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Casino Host.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Casino Host at Oaklawn is responsible for developing and coordinating programs to attract, maintain and retain casino players and host players to ensure guest satisfaction, repeat visits and incremental revenue. Requires superior communication, unparalleled customer service skills, a high degree of professionalism and excellent critical thinking. The casino host interacts daily with casino customers, and makes decisions regarding the extension of casino comps, travel arrangements, and reservations for the casino player.

The following and other duties may be assigned as necessary:

• Development/Marketing team. Work with customer contact departments to develop and implement strategies and programs to cultivate the market for new and existing high-limit casino guests.
• Monitor Player Development/Marketing programs and develop knowledge of customer betting habits, credit situation, and levels of participation in order to manage programs to ensure maximum profit margins, adequate play levels, and appropriate cost control.
• Host casino guests and accommodate their needs within program guidelines to ensure guest satisfaction and encourage return visits.
• Arrange reservations, transportation, and accommodations for guests.
• Assist guests with questions and special requests to ensure coordination of needs to provide for their maximum convenience and comfort.
• Organize special function (parties, tournaments, etc.) and participates in aggressive telemarketing efforts to invite customers to special events, individual visits, and/or obtain feedback on customer satisfaction.
• Identify and intercept VIP customers on the floor, off property and via referrals to grow the database.
• Maintain personal, direct mail and phone contact with casino customers to build loyalty, increase worth and frequency, as well as fill events.
• Assists with monthly VIP parties and special events hosted by Marketing.
• Promotes fun, friendly, positive guest relations through prompt, courteous and efficient service.
• Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee's department.
• Have knowledge of the company's programs to address problem gambling.
• Consults with the appropriate individuals and maintains and effective system of written policies, procedures, training manuals, and operations manuals for VIP Services.
• Regular punctual attendance.
• Ability to work required overtime.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 21 years of age.
• Experience in a casino setting preferred, but not required.
• High School Diploma or GED required.
• Bachelor’s Degree highly preferred.
• Intermediate to advanced skills in Microsoft Word, Excel, and Outlook.
• Must always keep player and company information private.
• Must demonstrate an understanding of all casino games and slot machines.
• Must present a professional, well-groomed appearance.
• Must have the ability to learn new casino-related software programs.
• Must be flexible regarding schedule and be able to work varied shifts.
• Ability to work a schedule that includes nights, weekends and holidays.
• Ability to travel to and from off-site assignments frequently.
• Occasional travel out of state may be required.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Welcome to Oaklawn, your ultimate destination for unforgettable experiences in the heart of Hot Springs, Arkansas. With a rich history dating back to 1904, we have established ourselves as one of the premier Thoroughbred racetracks in the country. But we’re more than just a racetrack – Oaklawn is a world-class resort that offers so much more. Nestled in the breathtaking beauty of Hot Springs National Park, our resort provides an unparalleled level of luxury and entertainment. From gaming and dining to sports betting, spa indulgence, and captivating events, Oaklawn Hot Springs is where every moment becomes a cherished memory. At Oaklawn Hot Springs, we are not just a place to stay; we are your getaway to embracing the best of this charming region. Our resort provides the perfect base for you to explore Hot Springs’ vibrant culture, natural wonders, and thrilling adventures. Choose Oaklawn Hot Springs, Arkansas, and discover a world of endless possibilities where luxury, entertainment, and the charm of Hot Springs converge. Your extraordinary journey starts at here.