Concierge (3rd Shift)

Resthaven; Holland (MI); On-site; USD 20,664 - 22,730; Part time

Benefits offered by this job

Supportive work culture

NOMI health insurance network with zero co-pay

Opportunities for growth and development

Job summary

Resthaven in Holland, Michigan, is seeking an On-Call Concierge for the 2nd and 3rd shifts. This role involves supporting residents, handling inquiries, and ensuring safety and cleanliness throughout the facility.

The ideal candidate must possess strong communication skills and a compassionate demeanor. Previous receptionist experience is preferred, particularly in working with the elderly. Join a mission-driven organization that values service and community.

Qualifications

• Ability to complete multiple tasks with interruptions.
• Ability to effectively coordinate emergency and evacuation situations when necessary.
• Previous receptionist experience or training desired, preferably with the elderly.

Responsibilities

• Receive and direct calls and inquiries professionally.
• Greet and assist residents with daily needs.
• Ensure the safety and cleanliness of assigned areas.
• Monitor campus security cameras and act as emergency responder.
• Assist in coordinating activities and events.

Skills

Professional phone skills

Effective verbal and written communication

Ability to multitask

Customer service skills

Computer literacy

Education

High school graduate or GED

Job description

Concierge (On-Call: 2nd & 3rd Shift)

At Resthaven, we believe care is more than a profession — it’s a calling. Since 1945, we have remained committed to serving older adults with compassion, dignity, excellence, and faith-centered purpose.

As a not-for-profit, faith-based organization, we’re dedicated to enriching lives — both for those we serve and those who serve alongside us. Whether you’re looking to grow your career or find a more supportive and purpose-driven workplace, you’ll find it here. We’ll help you learn, support your success, and surround you with people who believe in service, community, respect, and making a meaningful difference every day.

Pay Range

$15 - $16.50

Employment Type & Schedule

On-Call: 2nd & 3rd Shift

Why Join Resthaven?

• A supportive and mission-driven work culture
• Opportunities for growth, leadership, and development
• A chance to make a real impact in the lives of residents every day
• NOMI health insurance network with zero co-pay, deductible or co-insurance expense

Responsibilities

• Receive, screen, route, and direct telephone calls and in-person inquiries to all departments in a pleasant and professional manner.
• Greet and assist residents with daily needs.
• Sort inter-office and external mail.
• Assists in coordinating the emergency response system.
• Ensure the safety and cleanliness of assigned areas. Perform a variety of cleaning tasks such as vacuuming, dusting, mopping, and sweeping. Maintain the cleanliness of restrooms, lobby, entry ways, and exterior spaces/sidewalks as assigned and/or observed.
• Display excellent customer services skills by projecting a positive and cheerful demeanor with staff, residents, customers, and vendors at all times.
• Assist in the set-up, take-down, clean-up and coordination of activities and events as needed.
• Make referrals to the Administrator regarding resident concerns and behavior issues.
• Develop and maintain professional and appropriate relationships and rapport with all residents, their families, and employees.
• Gather and input data for facility communication system, maintenance requests and inquiry database.
• Scan and upload documents into resident clinical chart.
• Act as a first responder to emergency call system and fire alarm, monitor campus security cameras.
• Assumes all other position related responsibilities as assigned and campus needs evolve.

Knowledge, Skills & Abilities

• Ability to complete multiple tasks with interruptions.
• Professional phone skills and appearance.
• Ability to effectively coordinate emergency and evacuation situations when necessary.
• Ability to speak clearly and distinctly when making announcements.
• Effective verbal and written communication skills.
• Ability to operate standard office equipment including fax, calculator, telephone, copier, audio visual equipment, etc.
• Computer literate and familiar with Word, Excel, Email, etc.
• Communicates effectively and tactfully, while recognizing age, cultural orientation, needs, abilities and physical condition.
• Ability to display a sense of caring, concern, compassion, and dignity for residents.
• Ability to establish and maintain effective and professional working relationships with residents, families, visitors, and employees.
• Well organized and attentive to detail.

Education, Training, Experience

• High school graduate or successful completion of GED.
• Previous receptionist experience or training desired, preferably working with the elderly.
• Participates in learning and development opportunities.
• Attends all required training and departmental meetings.