Healthcare Services Manager

Resthaven (Holland, Michigan); Holland (MI); On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

Sign-on bonus of $5,000

NOMI Health Insurance with $0 copays

Tuition reimbursement eligibility after 6 months

Supportive work culture

Job summary

Resthaven in Holland, Michigan is seeking a Healthcare Services Manager to oversee nursing services and ensure compliance with care standards. The role focuses on delivering high-quality nursing care and maintaining exceptional resident outcomes through effective management and support.

Qualified candidates should have a nursing license and relevant experience, with strong competencies in communication and organization. The company offers a supportive work culture, competitive salary, and significant career advancement opportunities.

Qualifications

• Current LPN or RN license preferred, but not required.
• Previous nursing experience preferred in long-term care or dementia care settings.
• Strong written and verbal communication skills.

Responsibilities

• Provide high-quality nursing care in accordance with each resident’s service plan.
• Implement and evaluate nursing services for exceptional outcomes.
• Coordinate the training of Resident Assistants.

Skills

Clinical competency

Communication skills

Organizational skills

Proficiency with Microsoft Office

Ability to work independently

Education

Current LPN or RN license

Experience in assisted living or senior care

Job description

Healthcare Services Manager

See Yourself Here. Learn Here. Grow Here. Thrive Here.

• Sign-on bonus of $5,000

At Resthaven, we believe care is more than a profession — it’s a calling. Since 1945, we have remained committed to serving older adults with compassion, dignity, excellence, and faith-centered purpose.

As a not-for-profit, faith-based organization, we’re dedicated to enriching lives — both for those we serve and those who serve alongside us. Whether you’re looking to grow your career or find a more supportive and purpose-driven workplace, you’ll find it here. We’ll help you learn, support your success, and surround you with people who believe in service, community, respect, and making a meaningful difference every day.

Pay Range

$65,000 - $72,000

Employment Type & Schedule

Full-Time | Salary

Why Join Resthaven?

• No mandatory overtime (No Mandation)
• Agency-free care teams
• NOMI Health Insurance Network – $0 copays, $0 deductibles, and $0 coinsurance for full-time employees
• Tuition reimbursement eligibility after 6 months
• Supportive, mission-driven work culture
• Career growth and advancement opportunities
• Make a meaningful impact in the lives of residents every day

Essential Responsibilities

• Provide high-quality nursing care and treatment in accordance with each resident’s individualized service plan.
• Implement, evaluate, and coordinate nursing services to ensure exceptional resident outcomes.
• Observe, assess, and document resident signs, symptoms, behaviors, and responses to treatment.
• Support compliance with infection prevention protocols, universal precautions, and all applicable state and federal regulations.
• Coordinate the training and daily work activities of Resident Assistants based on competency and skill level.
• Assist with staffing coverage and scheduling needs to ensure quality resident care.
• Provide feedback regarding staff performance and recommend coaching or corrective actions when appropriate.
• Foster a positive clinical environment that promotes employee engagement, growth, learning, and job satisfaction.
• Identify resident and staff concerns and collaborate with the interdisciplinary team to develop effective solutions.
• Accurately implement physician orders and coordinate ongoing medical care.
• Order medications from the pharmacy and ensure proper distribution to medication carts.
• Maintain accurate and timely documentation, reporting, and recordkeeping.
• Communicate effectively with physicians, home health agencies, residents, and family members regarding health conditions and care needs.
• Coordinate laboratory testing and follow up with physician offices regarding results and treatment recommendations.
• Assist with resident admissions, move-ins, transfers, and discharges.
• Provide comprehensive shift reports regarding resident status, changes in condition, and care needs.
• Maintain confidentiality and demonstrate professionalism in all interactions.
• Understand and support Resthaven policies, procedures, and mission.
• Participate in the clinical on-call rotation.
• Supervise, coach, mentor, and support nursing staff to promote quality care and team development.
• Perform additional duties and responsibilities as assigned.

Education, Training, & Experience

• Current LPN (Licensed Practical Nurse) or RN (Registered Nurse) license preferred, but not required.
• Previous nursing experience preferred, particularly in assisted living, senior living, long-term care, memory care, or dementia care settings.
• Demonstrated clinical competency and knowledge of nursing best practices.
• Experience Leading, Coaching, Or Supervising Healthcare Staff Preferred.
• Proficiency with Microsoft Office, including Word, Excel, and email systems.
• Strong written and verbal communication skills.
• Ability to communicate effectively with residents, families, physicians, and team members while recognizing age, cultural backgrounds, cognitive abilities, and physical conditions.
• Knowledge and application of dementia-specific interventions preferred.
• Strong organizational skills with attention to detail and the ability to prioritize multiple responsibilities.
• Ability to work independently and effectively manage time.
• Ability to remain calm, resourceful, and responsive during urgent or emergent situations.
• Ability to operate standard office equipment including telephone, copier, fax machine, and calculator.
• Participation in all required in-service education, mandatory training, and departmental meetings.
• Current nursing license, certifications, and continuing education maintained in accordance with state requirements.

Physical Requirements

• Ability to frequently stand, walk, bend, stoop, kneel, and reach throughout the workday.
• Ability to lift, transfer, push, and pull up to 50 pounds independently and heavier weights with assistance.
• Ability to assist residents with mobility, transfers, and activities of daily living as needed.
• Ability to respond quickly and appropriately during emergencies.
• Manual dexterity sufficient to administer medications, perform assessments, and document care accurately.
• Visual and auditory acuity necessary to observe residents, read medical records, and communicate effectively.
• Ability to work in a fast-paced healthcare environment with frequent interruptions and changing priorities.
• Ability to tolerate exposure to infectious diseases, cleaning chemicals, bodily fluids, and other environmental conditions common in healthcare settings.
• Ability to work flexible schedules, including weekends, holidays, evenings, and participation in the clinical on-call rotation as needed.