Receptionist (3rd Shift)

Resthaven (Holland, Michigan); Holland (MI); On-site; USD 20,664 - 22,730; Full time

Benefits offered by this job

NOMI health insurance

Job summary

Resthaven (Holland, Michigan) is seeking a dedicated Receptionist for the 3rd shift to welcome residents, answer calls, route inquiries, and support daily operations. The role supports a compassionate, faith-based community and requires a friendly, professional demeanor.

The position offers full/part-time opportunities from 12:30am to 8:30am, with benefits in a mission-driven setting that prioritizes resident care, teamwork, and community engagement.

Qualifications

• High school diploma or GED is required.
• Previous receptionist experience or training is preferred, ideally with elderly.
• Participation in learning and development opportunities and required trainings.

Responsibilities

• Receive, screen, route, and direct calls and inquiries professionally.
• Greet residents and assist with daily needs.
• Assist in mail handling and coordination of communications.
• Support in coordinating emergency response and incident reporting.
• Maintain cleanliness and safety in assigned areas and public spaces.

Skills

Phone skills

Customer service

Multitasking

Communication

Attention to detail

Professional demeanor

Emergency coordination

Office equipment

Education

High school diploma or GED

Tools

Word

Excel

Job description

See Yourself Here. Learn Here. Grow Here. Thrive Here.

Receptionist (3rd Shift)

At Resthaven, we believe care is more than a profession — it’s a calling. Since 1945, we have remained committed to serving older adults with compassion, dignity, excellence, and faith-centered purpose.

As a not-for-profit, faith-based organization, we’re dedicated to enriching lives — both for those we serve and those who serve alongside us. Whether you’re looking to grow your career or find a more supportive and purpose-driven workplace, you’ll find it here. We’ll help you learn, support your success, and surround you with people who believe in service, community, respect, and making a meaningful difference every day.

At Resthaven, we believe care is more than a profession — it’s a calling. Since 1945, we have remained committed to serving older adults with compassion, dignity, excellence, and faith-centered purpose.

As a not-for-profit, faith-based organization, we’re dedicated to enriching lives — both for those we serve and those who serve alongside us. Whether you’re looking to grow your career or find a more supportive and purpose-driven workplace, you’ll find it here. We’ll help you learn, support your success, and surround you with people who believe in service, community, respect, and making a meaningful difference every day.

Pay Range

• $15 - $16.50

Employment Type & Schedule

• 3rd Shift | Full-Time & Part-Time | 12:30am-8:30am

Why Join Resthaven?

• A supportive and mission-driven work culture
• Opportunities for growth, leadership, and development
• A chance to make a real impact in the lives of residents every day
• NOMI health insurance network with zero co-pay, deductible or co-insurance expense

Essential Responsibilities

• Receive, screen, route, and direct telephone calls and in-person inquiries to all departments in a pleasant and professional manner.
• Greet and assist residents with daily needs.
• Sort inter-office and external mail.
• Assists in coordinating the emergency response system.
• Ensure the safety and cleanliness of assigned areas. Perform a variety of cleaning tasks such as vacuuming, dusting, mopping, and sweeping. Maintain the cleanliness of restrooms, lobby, entry ways, and exterior spaces/sidewalks as assigned and/or observed.
• Display excellent customer services skills by projecting a positive and cheerful demeanor with staff, residents, customers, and vendors at all times.
• Assist in the set-up, take-down, clean-up and coordination of activities and events as needed.
• Make referrals to the Administrator regarding resident concerns and behavior issues.
• Develop and maintain professional and appropriate relationships and rapport with all residents, their families, and employees.
• Gather and input data for facility communication system, maintenance requests and inquiry database.
• Scan and upload documents into resident clinical chart.
• Act as a first responder to emergency call system and fire alarm, monitor campus security cameras.
• Assumes all other position related responsibilities as assigned and campus needs evolve.

Knowledge, Skills & Abilities

• Ability to complete multiple tasks with interruptions.
• Professional phone skills and appearance.
• Effective decision-making skills.
• Ability to effectively coordinate emergency and evacuation situations when necessary.
• Ability to speak clearly and distinctly when making announcements.
• Effective verbal and written communication skills.
• Ability to operate standard office equipment including fax, calculator, telephone, copier, audio visual equipment, etc.
• Computer literate and familiar with Word, Excel, Email, etc.
• Communicates effectively and tactfully, while recognizing age, cultural orientation, needs, abilities and physical condition.
• Ability to display a sense of caring, concern, compassion, and dignity for residents.
• Ability to establish and maintain effective and professional working relationships with residents, families, visitors, and employees.
• Well organized and attentive to detail.

Education, Training, Experience

• High school graduate or successful completion of GED.
• Previous receptionist experience or training desired, preferably working with the elderly.
• Participates in learning and development opportunities.
• Attends all required training and departmental meetings.