Concierge (3rd Shift)

Resthaven (Holland, Michigan); Holland (MI); On-site; USD 31,200 - 34,320; Full time

Benefits offered by this job

Growth opportunities

Mission-driven culture

Make real impact

Health insurance network

Job summary

Resthaven in Holland, MI is seeking a Concierge for 3rd shift (on-call or full-time). The role handles front-desk duties, resident assistance, and emergency responsiveness while maintaining a safe, welcoming environment for older adults.

Responsibilities include directing calls, assisting residents, coordinating activities, and upholding the facility’s standards of care, cleanliness, and confidentiality. The position offers a mission‑driven workplace with growth opportunities.

Qualifications

• High school diploma or GED required.
• Receptionist experience preferred, especially with the elderly.
• Participates in learning and development opportunities.
• Attends required training and departmental meetings.

Responsibilities

• Receive, screen, route calls and inquiries in a professional manner.
• Greet and assist residents with daily needs.
• Sort inter-office and external mail.
• Assist in coordinating the emergency response system.
• Ensure safety and cleanliness of assigned areas; perform cleaning tasks.
• Provide excellent customer service with a positive demeanor.
• Assist in setting up, taking down, and coordinating activities.
• Refer resident concerns to the Administrator.
• Develop professional relationships with residents, families, and staff.
• Gather and input data for facility communications and maintenance.
• Scan and upload documents into resident charts.
• Act as a first responder to emergency call system and fire alarms.
• Monitor campus security cameras and adjust as needed.
• Handle other position-related responsibilities as assigned.

Skills

Multitasking

Phone etiquette

Decision making

Emergency coordination

Announcements

Verbal & written communication

Office equipment

Computer literacy

Interpersonal skills

Empathy & dignity

Detail oriented

Education

High school diploma or GED

Receptionist experience

Elderly care exposure

Training attendance

Tools

Word

Excel

Job description

Concierge (On-Call: 2nd & 3rd Shift)

See Yourself Here. Learn Here. Grow Here. Thrive Here.

At Resthaven, we believe care is more than a profession — it’s a calling. Since 1945, we have remained committed to serving older adults with compassion, dignity, excellence, and faith‑centered purpose. As a not‑for‑profit, faith‑based organization, we’re dedicated to enriching lives — both for those we serve and those who serve alongside us. Whether you’re looking to grow your career or find a more supportive and purpose‑driven workplace, you’ll find it here. We’ll help you learn, support your success, and surround you with people who believe in service, community, respect, and making a meaningful difference every day.

Pay Range

$15 – $16.50

Employment Type & Schedule

3rd Shift | Full‑Time or On‑Call

Why Join Resthaven?

• A supportive and mission‑driven work culture
• Opportunities for growth, leadership, and development
• A chance to make a real impact in the lives of residents every day
• Nomination health insurance network with zero co‑pay, deductible or co‑insurance expense

Essential Responsibilities

• Receive, screen, route, and direct telephone calls and in‑person inquiries to all departments in a pleasant and professional manner.
• Greet and assist residents with daily needs.
• Sort inter‑office and external mail.
• Assist in coordinating the emergency response system.
• Ensure the safety and cleanliness of assigned areas. Perform a variety of cleaning tasks such as vacuuming, dusting, mopping, and sweeping. Maintain the cleanliness of restrooms, lobby, entry ways, and exterior spaces/sidewalks as assigned and/or observed.
• Display excellent customer service skills by projecting a positive and cheerful demeanor with staff, residents, customers, and vendors at all times.
• Assist in the set‑up, take‑down, clean‑up, and coordination of activities and events as needed.
• Make referrals to the Administrator regarding resident concerns and behavior issues.
• Develop and maintain professional and appropriate relationships and rapport with all residents, their families, and employees.
• Gather and input data for facility communication system, maintenance requests and inquiry database.
• Scan and upload documents into resident clinical chart.
• Act as a first responder to emergency call system and fire alarm, monitor campus security cameras.
• Assume all other position‑related responsibilities as assigned and campus needs evolve.

Knowledge, Skills & Abilities

• Ability to complete multiple tasks with interruptions.
• Professional phone skills and appearance.
• Effective decision‑making skills.
• Ability to effectively coordinate emergency and evacuation situations when necessary.
• Ability to speak clearly and distinctly when making announcements.
• Effective verbal and written communication skills.
• Ability to operate standard office equipment including fax, calculator, telephone, copier, audio‑visual equipment, etc.
• Computer literate and familiar with Word, Excel, Email, etc.
• Communicates effectively and tactfully, while recognizing age, cultural orientation, needs, abilities and physical condition.
• Ability to display a sense of caring, concern, compassion, and dignity for residents.
• Ability to establish and maintain effective and professional working relationships with residents, families, visitors, and employees.
• Well organized and attentive to detail.

Education, Training, Experience

• High school graduate or successful completion of GED.
• Previous receptionist experience or training desired, preferably working with the elderly.
• Participates in learning and development opportunities.
• Attends all required training and departmental meetings.